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TED - Tenders Electronic Daily (Publications Office of the EU) verified 16 hours ago Contract notice

Poland - Electronic information services - Design, development and implementation of an AI-based city portal system - project 'Digital transformation and expansion of e-services in Bielsko-Biala'

Original Polska - Elektroniczne usługi informacyjne - Zaprojektowanie, wykonanie i wdrożenie systemu portali miejskich z wykorzystaniem sztucznej inteligencji - projekt „Transformacja cyfrowa i ekspansja e-usług w Bielsku-Białej”

Open Poland Śląskie Postal & telecommunications services

Buyer Miasto Bielsko-Biała Urząd Miejski w Bielsku-Białej

7 days left

Key facts

Closes
10:00 (UTC+2)
Estimated value
€443,462
converted from PLN
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 12 days
  4. Awarded pending

Bidding window

12 days from publication to deadline

Shorter than usual

Notices of this kind (Poland, open procedure, above the EU threshold) give a median of 28 days, half of them between 13 and 33 days, based on 83,050 notices of the last two years. Fewer days than three in four comparable notices. Check the documents early and ask questions before the clarification deadline.

This buyer usually gives 12 days (median of its last 145 calls for tender). It extended none of the 21 deadlines we followed from publication.

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Summary

Machine-generated summary

The City of Bielsko-Biala is procuring IT services under its digital transformation project. The contract covers the design, development and implementation of an AI-based chatbot with a live chat function, integrated with the external QMS queue system and the Zgloszenia BB reporting system, to be implemented on the Main City Portal, the Public Information Bulletin and, if the option is exercised, the City Council Portal. It also includes an AI-based voicebot integrated with the QMS queue system on the buyer's helpline. Further work comprises restructuring the Main City Portal with a multisite architecture incorporating content from five existing websites, plus new and modified modules, and, as an option, restructuring the City Council Portal as an independent website with the chatbot.

Description

Przedmiotem niniejszego zamówienia jest: 1) Zaprojektowanie, wykonanie i wdrożenie Chatbota (z funkcją live chat):bazującego na sztucznej inteligencji wraz z integracją z systemami zewnętrznymi tj. systemem kolejkowym QMS oraz systemem Zgłoszenia BB oraz jego implementacja w ramach Głównego Portalu Miejskiego, Biuletynu Informacji Publicznej oraz Portalu Rady Miejskiej (w przypadku realizacji prawa opcji). 2) Zaprojektowanie, wykonanie i wdrożenie Voicebota: bazującego na sztucznej inteligencji wraz z integracją z systemem kolejkowym QMS na infolinii Zamawiającego. 3) Restrukturyzacja Głównego Portalu Miejskiego obejmująca: a) wdrożenie w nim architektury multisite wraz z zaprojektowaniem, wykonaniem i kompleksowym wdrożeniem w ramach tej architektury zakresu treści z poniższych serwisów: - https://visitbb.pl - https://bbosir.bielsko.pl - https://komunikacja.bielsko-biala.pl - https://strazmiejska.bielsko.pl - https://pelnakultura.info (Zamawiający dopuszcza implementację na dowolnym CMS) b) wykonanie niezbędnych modyfikacji modułów, a także budowę nowych modułów w ramach Głównego Portalu Miejskiego, architektury multisite pozwalających na implementacje i sprawne działanie tego środowiska z Chatbotem. 4) Prawo opcji: restrukturyzacja Portalu Rady Miejskiej dostępnego pod adresem https://rm.bielsko-biala.pl polegająca na zaprojektowaniu, wykonaniu i kompleksowym wdrożeniu Portalu jako niezależnej witryny internetowej wraz z implementacją Chatbota, o którym mowa w pkt 1 powyżej. Przedmiotem niniejszego zamówienia jest: 1) Zaprojektowanie, wykonanie i wdrożenie Chatbota (z funkcją live chat):bazującego na sztucznej inteligencji wraz z integracją z systemami zewnętrznymi tj. systemem kolejkowym QMS oraz systemem Zgłoszenia BB oraz jego implementacja w ramach Głównego Portalu Miejskiego, Biuletynu Informacji Publicznej oraz Portalu Rady Miejskiej (w przypadku realizacji prawa opcji). 2) Zaprojektowanie, wykonanie i wdrożenie Voicebota: bazującego na sztucznej inteligencji wraz z integracją z systemem kolejkowym QMS na infolinii Zamawiającego. 3) Restrukturyzacja Głównego Portalu Miejskiego obejmująca: a) wdrożenie w nim architektury multisite wraz z zaprojektowaniem, wykonaniem i kompleksowym wdrożeniem w ramach tej architektury zakresu treści z poniższych serwisów: • https://visitbb.pl • https://bbosir.bielsko.pl • https://komunikacja.bielsko-biala.pl • https://strazmiejska.bielsko.pl • https://pelnakultura.info (Zamawiający dopuszcza implementację na dowolnym CMS) b) wykonanie niezbędnych modyfikacji modułów, a także budowę nowych modułów w ramach Głównego Portalu Miejskiego, architektury multisite pozwalających na implementacje i sprawne działanie tego środowiska z Chatbotem. 4) Prawo opcji: restrukturyzacja Portalu Rady Miejskiej dostępnego pod adresem https://rm.bielsko-biala.pl polegająca na zaprojektowaniu, wykonaniu i kompleksowym wdrożeniu Portalu jako niezależnej witryny internetowej wraz z implementacją Chatbota, o którym mowa w pkt 1 powyżej.

Terms of the procedure

How tenders are scored
Price: 60 points; Quality: 40 points
Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.
Tenders go to
um-bielsko.logintrade.net/zapytania_email,237294,63411cf6a13...

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €443,462.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Postal & telecommunications services.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    7 days left, 6 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €27,577 and €1.1M.

  6. Your call:

    Do we know this buyer?

    The buyer has 271 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Polish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 16 hours ago

View the official notice

Expected award price

likely award for this notice, from its published estimate of €443,462
€257,208 to €443,462

Comparable awards in this country and sector came in at a median of 93% of their published estimate, half of them between 58% and 100%, based on 35 awards of the last 3 years.

Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 240 awards for Postal & telecommunications services in Poland.

This notice
€443,462
Median award
€296,552
Middle half of past awards
€27,577 to €1.1M

The estimate sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Miasto Bielsko-Biała Urząd Miejski w Bielsku-Białej

Poland

notices in the register
271
awards
126
awarded in total
€13.8M

Who wins its contracts

Many suppliers
different companies won its awards
79
of the awards went to the three most frequent winners
13%
of its calls state an estimated value
11%

Based on 94 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.7
of those lots received a single tender
12%
of the awards went to companies based in another country
3%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - Poland

Company Wins Total awarded Last win
Poczta Polska Spółka Akcyjna 389 €1.3B Oct 2026
ORANGE POLSKA S.A. 123 €116.9M Oct 2026
POLKOMTEL Sp. z o.o. 20 €14.1M Sep 2026
EMITEL S.A. 17 €72.8M Oct 2026
Speedmail Sp. z o.o. 15 €13.5M Oct 2026

Based on 718 awards with a linked company profile over the last 2 years.

4 open tenders right now

Market context

Larger than 44% of the open notices in Postal & telecommunications services across Europe.

open now in Postal & telecommunications services
694
median open notice
€637,252

Who wins in this market

Concentrated

Poland · Postal & telecommunications services

different companies won awards here
116
of the awards went to the three most frequent winners
74%
buyers awarded contracts here
575

Based on 716 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
1.5
of those lots received a single tender
64%
of the awards went to companies based in another country
1%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Open elsewhere in Europe

Matched by meaning across languages, from the notices' own words: the same kind of contract, open now in another country.

Awarded before

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7 days left

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