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Customer Relationship Management System

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Description

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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Market context

Avg. open tender · Software & IT systems
€57,041,870
2,485 open across Europe right now
Buyer track record on Aperlena
52 notices tracked · 43 awarded
€12,774,365 in awarded contracts

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