Summary
Machine-generated summaryA local authority Council is carrying out preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The solution should support improved customer contact, digital service delivery and case management across council services, operating as the multi-channel front-door for access to council services. This is not a call for bids at this stage; suppliers interested in a cloud-based CRM solution may participate in market engagement.
Timing
- Published
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 months ago
Market
Software & IT systems in United Kingdom
- median open notice
- €300,000
More figures
Market context
- open now in Software & IT systems
- 1,864
- median open notice
- €300,000
Who wins in this market
Many suppliersUnited Kingdom · Software & IT systems
- different companies won awards here
- 650
- of the awards went to the three most frequent winners
- 15%
- buyers awarded contracts here
- 457
Based on 1,364 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
The buyer in figures
Sheffield City Council
- notices in the register
- 100
- awards
- 70
- awarded in total
- €169.5M
Who wins its contracts
Many suppliers- different companies won its awards
- 53
- of the awards went to the three most frequent winners
- 14%
- of its calls state an estimated value
- 91%
Based on 63 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
The buyer
Full buyer profileSheffield City Council
This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Softcat PLC | 97 | €69.1M | Oct 2026 |
| Computacenter (UK) limited | 58 | €9.8M | Oct 2026 |
| Phoenix software limited | 52 | €139.8M | Oct 2026 |
| Computacenter | 33 | €16.7M | Oct 2026 |
| Civica UK Limited | 33 | €10.1M | Oct 2026 |
Based on 1364 awards with a linked company profile over the last 2 years.
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