Summary
Machine-generated summarySouth Lanarkshire Council has published a prior information notice about a potential future contract to supply a Customer Experience (CX) Platform, including Customer Relationship Management (CRM) functionality. The Council reviewed its customer experience and identified improvements needed in contact channels, back-office processes and data management. The new platform would replace the legacy Oracle CRM system, whose contract ends in 2027, and would support digital transformation, efficiency and better customer service. It forms part of a wider Customer Experience improvement strategy covering telephony, complaints handling, website updates and cross-service process improvements. Interested suppliers can register interest and obtain further information via the Public Contracts Scotland website.
Timing
- Published
Public Contracts Scotland does not publish a closing date for this notice. See the official notice
Description
Official source
Source: Public Contracts Scotland
Always verify details on the official notice.
Last verified against Public Contracts Scotland 1 month ago
Market
IT services in United Kingdom
- median open notice
- €449,054
More figures
Market context
- open now in IT services
- 3,212
- median open notice
- €449,054
Who wins in this market
Many suppliersUnited Kingdom · IT services
- different companies won awards here
- 809
- of the awards went to the three most frequent winners
- 10%
- buyers awarded contracts here
- 433
Based on 1,504 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
The buyer in figures
South Lanarkshire Council
- notices in the register
- 87
- awards
- 64
- awarded in total
- €948.3M
Who wins its contracts
Many suppliers- different companies won its awards
- 57
- of the awards went to the three most frequent winners
- 10%
Based on 63 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
The buyer
Full buyer profileSouth Lanarkshire Council
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Advanced Case Management Solutions | 2 | €267,678 | Oct 2023 |
| Debit Finance Collections PLC t/a Legend | 1 | €1.4M | Oct 2025 |
| Worldpay (UK) Limited | 1 | €557,220 | Feb 2026 |
| Allpay limited | 1 | €450,292 | Sep 2025 |
| FarrPoint Ltd | 1 | €450,292 | Dec 2025 |
Based on 17 awards with a linked company profile over the last 5 years.
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