Skip to content
Aperlena
Language:

Customer Experience Platform

Upcoming Prior information notice No deadline published
Watch this tender

We email you if the deadline moves or a correction is published. Free. Log in

Summary

Machine-generated summary

South Lanarkshire Council has published a prior information notice about a potential future contract to supply a Customer Experience (CX) Platform, including Customer Relationship Management (CRM) functionality. The Council reviewed its customer experience and identified improvements needed in contact channels, back-office processes and data management. The new platform would replace the legacy Oracle CRM system, whose contract ends in 2027, and would support digital transformation, efficiency and better customer service. It forms part of a wider Customer Experience improvement strategy covering telephony, complaints handling, website updates and cross-service process improvements. Interested suppliers can register interest and obtain further information via the Public Contracts Scotland website.

Description

South Lanarkshire Council are looking to notify the market of a potential future contract opportunity to deliver a Customer Experience (CX) Platform, incorporating Customer Relationship Management (CRM). The Council has undertaken a review of its customer experience and identified a potential need for a Customer Experience platform to help modernise and improve its offering. The review identified significant opportunities for improvement in customer contact channels, back-office processes, and data management. Implementing the recommendations will enhance customer experience, improve efficiency, and support the Council's digital transformation goals. The Council has a legacy CRM system (Oracle) which will be out of contract in 2027. The procurement and implementation of a new CX Platform would form part of a wider Customer Experience improvement strategy that will encompass telephony, complaints, website updates and cross service process improvements. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=824642. (SC Ref:824642)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 1 day ago

Documents on Public Contracts Scotland (English)

View the official notice

More from this buyer

Full buyer profile

4 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Advanced Case Management Solutions 2 €267,678 Oct 2023
Debit Finance Collections PLC t/a Legend 1 €1.4M Oct 2025
Worldpay (UK) Limited 1 €557,220 Feb 2026
ALLPAY LIMITED 1 €450,292 Sep 2025
FarrPoint Ltd 1 €450,292 Dec 2025

Based on 17 awards with a linked company profile over the last 5 years.

Similar tenders

7

days left

Digital Marketing Get on the GO

United Kingdom IT services Tayside and Central Scotland Transport Partnership (TACTRAN)

€34,990

est. value

Market context

Avg. open tender · IT services
€26,505,522
6,019 open across Europe right now
Buyer track record on Aperlena
78 notices tracked · 57 awarded
€94,742,105 in awarded contracts

Never miss a tender like this

513 new notices in IT services in United Kingdom in the last 7 days. Get an email when new ones appear. Free.

Set up my alert
Source

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close