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Aperlena

NW2942 - Intraday Workforce Optimisation Solution

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When this contract comes back

estimated

This contract runs about 36 months, so it is back on the market around July 2029.

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Description

Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term. - Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 4 days ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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5 notices tracked · 3 awarded

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