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Netherlands - Telecommunications services - Support Facility Contact Centre NetherlandsWorldwide (NWW)

Original Nederland - Telecommunicatiediensten - Ondersteunend Facilitair Contactcenter NederlandWereldwijd (NWW)

Open Contract notice

Key facts

Closes in
33 days
Estimated value
€3,000,000
Buyer
Ministerie van Buitenlandse Zaken
Where
Netherlands
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
64200000 Telecommunications services 64227000 Integrated telecommunications services 72253000 Helpdesk and support services
1 more code
79510000 Telephone-answering services
Original language
Dutch
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 week ago
Notice number
630413-2026
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  1. Published
  2. Today
  3. Deadline open for 51 days
  4. Awarded pending

Summary

Machine-generated summary

The Dutch Ministry of Foreign Affairs, Directorate-General for Consular and Visa Affairs, NetherlandsWorldwide (NWW), intends to award a framework contract to a single contractor for the provision of a Facility Contact Centre supporting NWW. The centre handles first-line customer contact in Dutch and English. The service comprises a structural basic staffing level (standby) providing support for regular services throughout the year, supplemented by the possibility to flexibly scale capacity up or down when the situation requires. Based on experience from recent years, expected future demand and indexation, the contract is estimated at approximately EUR 750,000 excluding VAT per year, so EUR 3,000,000 excluding VAT over a duration of 4 years. The maximum value is set at EUR 6,000,000.

Description

Het ministerie van Buitenlandse Zaken, de Hoofddirectie Consulaire en Visumzaken, NederlandWereldwijd (NWW) wil een Raamovereenkomst afsluiten met één opdrachtnemer voor de levering van een Facilitair Contactcenter ter ondersteuning van NWW. Het Facilitair Contactcenter ondersteunt NWW bij het afhandelen van eerstelijns klantcontact in het Nederlands en Engels. De dienstverlening bestaat uit een structurele basisbezetting (waakvlam) die gedurende het jaar ondersteuning biedt bij de reguliere dienstverlening, aangevuld met de mogelijkheid de capaciteit flexibel op en af te schalen wanneer de situatie daarom vraagt. Mede gebaseerd op ervaringscijfers van de afgelopen jaren, de verwachte toekomstige behoefte en indexeringen, is de omvang van de Opdracht geraamd. De geraamde waarde van de Opdracht bedraagt circa € 750.000,-- exclusief btw per jaar, derhalve € 3.000.000,-- exclusief btw over een looptijd van 4 jaar. De maximale waarde is gesteld op € 6.000.000,--.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Dutch.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - Netherlands

Company Wins Total awarded Last win
Koninklijke PostNL B.V. 7 n/a Sep 2026
Odido Netherlands B.V. 3 €2.7M May 2026
KPN B.V. 3 €2.4M Aug 2026
Odido Netherlands B.V.; KPN B.V. 2 €49.1M May 2026
Kreuze BV 2 €2.8M Jun 2026

Based on 47 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Postal & telecommunications services
€17,329,871
959 open across Europe right now 83% below sector average
Buyer track record on Aperlena
24 notices tracked · 11 awarded
€9,692,169 in awarded contracts

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33 days left

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