The Aperlena Verdict
Open raceNo supplier dominates: 14 different companies have won the last 15 comparable contracts from this buyer over 5 years. This is a genuinely open race.
Based on 15 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryEDF SA is contracting a cloud-based CCaaS (Contact Center as a Service) product for the EDF Group, delivered without implementation as a digital standard solution. The product will manage all customer contact channels from a single place and centralise and supervise customer data flows in real time across voice, email, webchat, messaging and social media channels. It will connect up to 15,000 simultaneous advisors: 9,200 positions for EDF SA's Commerce and SEI directorates plus CST projects, 1,400 for emerging EDF projects, 3,500 for Enedis, 900 for Luminus and 150 for Electricite de Strasbourg. EDF subsidiaries may join through a stipulation for others. Contract duration is 10 years, comprising 5 firm years and five 12-month optional periods. Details appear in document number 5 on the EDF purchasing portal.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 363 awards for Software & IT systems in France.
- Median award
- €118,000
- Middle half of past awards
- €57,307 to €266,432
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileEDF SA
- notices in the register
- 520
- awards
- 149
- awarded in total
- €650.3M
Who wins its contracts
Many suppliers- different companies won its awards
- 131
- of the awards went to the three most frequent winners
- 4%
Based on 134 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- of the awards went to companies based in another country
- 4%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Pomelo Paradigm | 2 | Apr 2026 | |
| ATI | 1 | Apr 2026 | |
| COMPUTACENTER France | 1 | Sep 2025 | |
| DOCAPOSTE BPO | 1 | Jul 2025 | |
| KAMELEOON | 1 | Mar 2026 |
Based on 15 awards with a linked company profile over the last 5 years.
365 open tenders right now
- Creation and maintenance of green spaces - Framework agreement for the maintenance of green spaces at EDF HYDRO ADOUR and GAVES sites No deadline published
- Surveillance and control services - Non-binding framework agreement for on-site controls and contact-based controls under CEE obligations No deadline published
- Repair and maintenance services of generators - Framework agreement for the maintenance of alternators of EDF SEI No deadline published
Market context
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Software & IT systems
- 3,175
- median open notice
- €550,000
Who wins in this market
Many suppliersFrance · Software & IT systems
- different companies won awards here
- 379
- of the awards went to the three most frequent winners
- 6%
- winners of the last 12 months were new here
- 270 of 294
- buyers awarded contracts here
- 360
Based on 483 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 2.9
- of those lots received a single tender
- 22%
- of the awards went to companies based in another country
- 4%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
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€2,257,200
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Awarded before
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