Summary
Machine-generated summaryA German public buyer is procuring a Level 1 User Help Desk service providing qualified IT support, not a classic call centre or hotline service. The service ensures central, user-oriented first-level support for around 2,300 employees at a main site plus several decentralised locations and branch offices, covering IT-related disruptions. Current volume averages about 600 incidents per month, of which roughly 300 are handled by the help desk. Service hours cover usual business times, Monday to Friday between 06:00 and 18:00. The tender description does not state an estimated value, submission deadline, or procurement procedure.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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This buyer has no award history in this sector yet. Usual winners, IT services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Telekom Deutschland GmbH | 35 | €64.5M | Aug 2026 |
| adesso SE | 16 | €856,168 | Aug 2026 |
| DYNACON GmbH | 14 | €9.0M | Jun 2026 |
| Bechtle GmbH | 13 | €1.1M | Aug 2026 |
| SoftwareONE Deutschland GmbH | 12 | €3.0M | Jul 2026 |
Based on 1575 awards with a linked company profile over the last 2 years.
Change history
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Market context
- Avg. open tender · IT services
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- Buyer track record on Aperlena
- 93 notices tracked · 36 awarded
- €2,700,013 in awarded contracts
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