Summary
Machine-generated summaryPfalzwerke Netz AG is procuring call centre and written customer communication services as part of its regular business operations. The provider will handle telephone and written enquiries from private and commercial customers and will be directly integrated into the company's processes, using its IT systems. Apart from collecting and evaluating customer satisfaction data through automated surveys after contact ends (Net Promoter Score), processing data on the provider's own systems is neither desired nor required. The service contract runs for 36 months, with two unilateral extension options of 12 months each for Pfalzwerke Netz AG. A project phase of up to 6 months for the takeover of services precedes the regular contract term and can be shorter depending on the provider's performance.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 839 awards for Business services in Germany.
- Median award
- €376,080
- Middle half of past awards
- €101,400 to €1.1M
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profilePfalzwerke Netz AG
This buyer has no award history in this sector yet. Usual winners, Business services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| VD Services GmbH | 25 | €1,266 | Sep 2026 |
| SOMI Experts GmbH | 22 | €1,333 | Sep 2026 |
| Allgeier IT GmbH | 21 | €1,088 | Oct 2026 |
| EICS Group GmbH Engineering Solutions | 21 | €1,050 | Oct 2026 |
| PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft | 15 | €5.6M | Jun 2026 |
Based on 2689 awards with a linked company profile over the last 2 years.
2 open tenders right now
Market context
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Business services
- 7,427
- median open notice
- €361,451
Who wins in this market
Many suppliersGermany · Business services
- different companies won awards here
- 1,836
- of the awards went to the three most frequent winners
- 3%
- buyers awarded contracts here
- 1,111
Based on 2,689 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 8.6
- of those lots received a single tender
- 8%
- of the awards went to companies based in another country
- 3%
- of the tenders came from another country
- 5%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
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