Germany - Call centre - 115 participant service

This tender covers the take-over, operation and, where commissioned by the contracting authority, the further development of a central 115 participant service, including first and second level support as well as service provider and service level management. In addition, on-call services are procured for cross-cutting quality and participant management, together with profile-based advisory services in the context of the 115 network. The 115 service is Germany's public authority telephone number, so the contract concerns running a public-sector call centre operation that supports participants and manages service providers and quality standards. The notice names Germany as the place of performance and describes a single service package without splitting the scope into separate lots.

Description

4 open tenders right now

• Data processing services - 115 Network Platform 12 Oct 2026 · 22 days left
• Research and development planning and execution - Framework agreement for consulting, conducting and evaluating user research measures No deadline published
• IT services: consulting, software development, internet and support - 115 hosting and operation No deadline published

This buyer has no award history in this sector yet. Usual winners, Business services - Germany

Based on 1600 awards with a linked company profile over the last 2 years.

Market context

Avg. open tender · Business services

€19,028,817

6,642 open across Europe right now

Buyer track record on Aperlena

4 notices tracked · 1 awarded