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Aperlena

Germany - Business promotion advisory services - ICT-based communication services for citizen dialogue

Original Deutschland - Beratungsdienste im Bereich Wirtschaftsförderung - IuK-gestützte Kommunikationsdienstleistungen Bürgerdialog

Open Contract notice

Key facts

Closes in
16:23 hours
Estimated value
€600,000
Where
Germany Berlin
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79411100 Business development consultancy services 64214200 Telephone switchboard services 75131000 Government services
1 more code
Original language
German
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 day ago
Notice number
649089-2026
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  1. Published
  2. Today
  3. Deadline open for 9 days
  4. Awarded pending

The Aperlena Verdict

Open race

No supplier dominates: 6 different companies have won the last 6 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 6 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The contracting authority procures support for communicating with citizens and other target groups on topics within the remit of the Federal Ministry for Economic Affairs and Energy (BMWE). The provider answers all incoming hotline calls and calls forwarded from the unified public authority number 115 (second level) in German, professionally and with sound advisory depth. Where necessary, the provider also contacts citizens by outgoing calls or in writing and offers computer-assisted guided navigation support on the BMWE website (co-browsing). Scope: basic services covering hotline AP 1 for small businesses and business start-ups, AP 2 for the unified authority number 115, and optional AP 3 ad-hoc hotline.

Description

Der AN unterstützt den AG bei der Kommunikation mit Bürgern (Bürgerdialog) und anderen Zielgruppen zu Themen, die in die Zuständigkeit des BMWE fallen mit Hilfe von Hotlines und über die allgemeine Behördennummer 115. Der AN nimmt alle „Inboundgespräche“ (eingehende Anrufe) der Hotlines und die weitergeleiteten Anrufe der einheitlichen Behördennummer 115 (2nd Level) entgegen. Diese sind professionell (schnell, verständlich, höflich) und mit qualitativ hochwertiger Beratungstiefe (kompetent, inhaltlich richtig) in deutscher Sprache zu beantworten. Sofern notwendig, beantwortet der AN Bürgeranfragen durch das Führen von „Outboundgesprächen“ (abgehende Anrufe) oder schriftlich und bietet computergestützte, geführte Hilfestellung bei der Navigation auf der BMWE-Website mit Bezug zur Beratung (Co-Browsing). Der Leistungsgegenstand umfasst Grundleistungen, die sich an den bisherigen Erfahrungswerten und Leistungsanforderungen orientieren und im Folgenden beschrieben werden: AP 1: Hotline Mittelstand und Existenzgründung AP 2: Einheitliche Behördennummer 115 AP 3: Ad-hoc Hotline (Option)

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in German.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

More from this buyer

Full buyer profile

15 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
familie redlich AG 1 €2.9M Jan 2026
Messe Düsseldorf GmbH 1 €2.6M Feb 2026
Linklaters LLP 1 €1.9M Jan 2026
infratest dimap Gesellschaft für Trend- und Wahlforschung mbH 1 €1.1M Sep 2026
PRpetuum GmbH 1 n/a May 2026

Based on 6 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

Lower quartile
€1.7M
Median award
€2.3M
Upper quartile
€2.7M

This tender is estimated 73.5% below that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · Business services
€23,428,297
5,965 open across Europe right now 97% below sector average
Buyer track record on Aperlena
77 notices tracked · 28 awarded
€134,411,771 in awarded contracts

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16:23 hours left

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