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Aperlena

AI Voice Agent

Open Contract notice 27 days left
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  1. Published
  2. Today
  3. Deadline open for 42 days
  4. Awarded

The Aperlena Verdict

Open race

No supplier dominates: 4 different companies have won the last 4 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 4 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Description

Ziel der Beschaffung ist die Einführung einer KI-basierten Voice-Agent-Lösung, die öffentlich verfügbare Routine- und Standardanfragen automatisiert, rund um die Uhr und mehrsprachig beantwortet sowie komplexe, sensible oder sicherheitsrelevante Anliegen an Mitarbeitende des Customer Contact Centers weiterleitet. Dadurch sollen die Servicequalität und Effizienz erhöht, die Erreichbarkeit verbessert und die Mitarbeitenden gezielt entlastet werden. Gegenstand der Beschaffung ist eine AI-Voice-Agent-Lösung für die teilautonome telefonische Kundenkommunikation des Customer Contact Centers der FZAG. Die Lösung umfasst die Bereitstellung, Konfiguration, Integration und Einführung eines AI Voice Agent sowie die Unterstützung des Betriebs. 

Official source

Source: simap.ch - Swiss public procurement platform

Always verify details on the official notice.

Last verified against simap.ch - Swiss public procurement platform 1 week ago

More from this buyer

Full buyer profile

8 open tenders right now

Recent awards

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

€548,250
Lower quartile
€672,095
Median award
€981,831
Upper quartile

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · Software & IT systems
€57,041,870
2,485 open across Europe right now
Buyer track record on Aperlena
25 notices tracked · 11 awarded
€8,516,218 in awarded contracts

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