Summary
Machine-generated summaryFlughafen Zürich AG, through its central procurement department, ran a procurement for an AI-based voice agent solution for the telephone customer communication of its Customer Contact Center. The solution automates routine and standard enquiries answered around the clock and in several languages, while complex, sensitive or security-related matters are transferred to contact center staff. The contract covers provision, configuration, integration and introduction of the AI voice agent plus operational support, with the aim of improving service quality, efficiency and availability and relieving staff. The call for bids closed, and the deadline for bids was 28 September 2026.
Timing
42 days from publication to deadline.
- Published
- Deadline
- Awarded pending
Description
Official source
Source: simap.ch - Swiss public procurement platform
Always verify details on the official notice.
This is not an official publication. The data published on the www.simap.ch platform are authoritative.
Last verified against simap.ch - Swiss public procurement platform 2 months ago
Market
Software & IT systems in Switzerland
- median open notice
- €300,000
- tenders per lot in this buyer's awards
- 4.0
More figures
Market context
- open now in Software & IT systems
- 1,839
- median open notice
- €300,000
Who wins in this market
Many suppliersSwitzerland · Software & IT systems
- different companies won awards here
- 94
- of the awards went to the three most frequent winners
- 17%
- buyers awarded contracts here
- 66
Based on 123 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.1
- of those lots received a single tender
- 15%
- of the awards went to companies based in another country
- 9%
- of the tenders came from another country
- 0%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
The buyer in figures
Flughafen Zürich AG - Zentraler Einkauf
Who wins its contracts
Moderately concentrated- different companies won its awards
- 13
- of the awards went to the three most frequent winners
- 38%
- of its calls state an estimated value
- 0%
Based on 16 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.0
- of those lots received a single tender
- 29%
- of the awards went to companies based in another country
- 19%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
The buyer
Full buyer profileFlughafen Zürich AG - Zentraler Einkauf
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Awarded before
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