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Contracts Finder (UK Cabinet Office) verified 1 month ago Contract award

Telephony services

Awarded United Kingdom Postal & telecommunications services

Buyer Norfolk County Council

€298,115 awarded value

Key facts

Awarded
Procedure
Restricted procedure
  1. Deadline
  2. Awarded decided in 48 days
  3. Published
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Awarded to

Trustmarque Solutions Limited

Awarded value
€298,115
Award date
decided 48 days after the deadline
Record with this buyer
1 first contract from this buyer in the register

Summary

Machine-generated summary

Norfolk County Council sought a telephony provider to deliver Microsoft Teams Direct Routing or equivalent connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into its existing contact centre platform. The service covers advanced call management and routing via a secure customer portal, management of non-geographic and DDI ranges, Teams analytics and compliance recording, plus administration and provisioning tools for Teams users and DDI numbers. The contract was awarded to Trustmarque Solutions Limited for EUR 298,115.14. The awarded price matches the estimated value within 1%. The award date was 2026-08-25 and the deadline for bids was 2026-07-08.

Description

Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

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Last verified against Contracts Finder (UK Cabinet Office) 1 month ago

Documents on Contracts Finder (UK Cabinet Office) (English)

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 64 awards for Postal & telecommunications services in United Kingdom.

This award
€298,115
Median award
€269,406
Middle half of past awards
€77,352 to €752,140

The award sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Norfolk County Council

United Kingdom

notices in the register
72
awards
55
awarded in total
€2.6M

Who wins its contracts

Many suppliers
different companies won its awards
47
of the awards went to the three most frequent winners
15%
of its calls state an estimated value
73%

Based on 53 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. Coastal Red Ltd T/A Lynx 4 awards
  2. Coach Services Ltd 2 awards
  3. First Eastern Counties Buses Ltd 2 awards

5 open tenders right now

Market context

open now in Postal & telecommunications services
709
median open notice
€684,080

Who wins in this market

Many suppliers

United Kingdom · Postal & telecommunications services

different companies won awards here
42
of the awards went to the three most frequent winners
28%
buyers awarded contracts here
67

Based on 79 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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