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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Contract award

Suomi - Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki - JÄLKI-ILMOITUS: Asiakaspalautejärjestelmän hankinta

Awarded Finland IT services

Buyer Vantaan ja Keravan hyvinvointialue

€168,000 awarded value

Key facts

Awarded
Estimated value
€270,000
Procedure
Open procedure
  1. Awarded
  2. Published
  3. Contract ends, estimated November 2029
View the official notice Watch this tender

This contract runs about 48 months, so it is back on the market around November 2029. Log in

Awarded to

Vitec Roidu Oy

Awarded value
€168,000 38% under the estimate of the same lots
Award date
Bids received
4
Record with this buyer
1 first contract from this buyer in the register
Back on the market
Nov 2029 How we know

When this contract comes back

estimated from the stated duration

This contract runs about 48 months, so it is back on the market around November 2029.

Every contract expiring, on the radar

Description

Vantaan ja Keravan hyvinvointialue kilpailutti Asiakaspalautejärjestelmän hankinnan SaaS (Software as a Service) -palveluna. Asiakaspalautejärjestelmän avulla VAKE voi jatkossa kerätä, käsitellä ja raportoida monikanavaista asiakaspalautetta hyvinvointialueen palveluista. Asiakaspalautejärjestelmä tulee tukemaan hyvinvointialueen strategiaa ja palveluiden parantamista mahdollistamalla asiakastyytyväisyyden jatkuvan seurannan. Järjestelmähankinnan yhtenä tavoitteena oli kasvattaa asiakaspalautteen volyymia ja parantaa asiakaspalautteen luotettavuutta ja hyödynnettävyyttä palveluiden kehittämisen tukena. Nykyisten palautekanavien lisäksi asiakaspalautetta on tarkoitus kerätä jatkossa VAKEn palveluissa asioivilta asiakkailta palvelutapahtuman jälkeen lähetettävällä tekstiviestillä. Asiakaspalautetta koskevan datan raportointia ja analysointia sekä tiedon hyödyntämistä johtamisen tukena kehitetään. Hankinnalla haettiin yhtä (1) kokonaisvastuullista toimittajaa. SaaS-palvelu perustuu tuotepohjaiseen ratkaisuun. Palvelun tulee olla tuotannossa neljän (4) kuukauden sisällä sopimuksen allekirjoituksesta.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

What this buyer has paid before

Based on 8 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€168,000
Estimated value
€270,000
Median award
€739,950
Middle half of past awards
€520,389 to €1.1M

The award is smaller than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Vantaan ja Keravan hyvinvointialue

Finland

notices in the register
122
awards
20
awarded in total
€43.6M

Who wins its contracts

Many suppliers
different companies won its awards
16
of the awards went to the three most frequent winners
19%
of its calls state an estimated value
35%

Based on 16 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.6
of those lots received a single tender
10%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

4 open tenders right now

Market context

open now in IT services
3,244
median open notice
€548,564

Who wins in this market

Many suppliers

Finland · IT services

different companies won awards here
312
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
247

Based on 506 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.5
of those lots received a single tender
10%
of the awards went to companies based in another country
8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Estimated value
    not stated
    Now: €270,000

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