Summary
Machine-generated summaryThe Eastern Uusimaa wellbeing services county is procuring an intelligent care and service needs assessment solution delivered as Software as a Service (SaaS). The procurement covers an intelligent software service supporting the assessment of care and service needs, a delivery project for implementing the software, and continuous support and advisory services for the whole contract period. The solution must be suitable for use within the wellbeing services county's digital self-service channels and as a professional's tool in multichannel customer service, including web services, chat and telephone service. The solution will be integrated with the Flowmedic chat platform already in use within Eastern Uusimaa. The initial contract term is two years, after which the contract continues indefinitely. The estimated value excluding VAT for four years is EUR 250,000, covering software use, the delivery project, support and advisory services and expert services.
Description
Bid or no-bid?
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Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in Finnish.
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Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 5 hours ago
Expected award price
- likely award for this notice, from its published estimate of €250,000
- €150,000 to €250,000
Comparable awards in this country and sector came in at a median of 98% of their published estimate, half of them between 60% and 100%, based on 106 awards of the last 3 years.
Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 512 awards for IT services in Finland.
- This notice
- €250,000
- Median award
- €592,500
- Middle half of past awards
- €258,184 to €1.6M
The estimate is smaller than three in four past awards.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileItä-Uudenmaan hyvinvointialue
Who wins its contracts
Moderately concentrated- different companies won its awards
- 14
- of the awards went to the three most frequent winners
- 42%
- of its calls state an estimated value
- 68%
Based on 19 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 2.9
- of those lots received a single tender
- 41%
- of the awards went to companies based in another country
- 0%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
This buyer has no award history in this sector yet. Usual winners, IT services - Finland
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| CGI Suomi Oy | 23 | €169.9M | Sep 2026 |
| twoday Oy | 14 | €15.5M | Jul 2026 |
| Tietoevry Finland Oy | 11 | €31.5M | Apr 2026 |
| Gofore Finland Oy | 11 | €16.0M | Sep 2026 |
| Solita Oy | 10 | €17.1M | Sep 2026 |
Based on 499 awards with a linked company profile over the last 2 years.
5 open tenders right now
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Market context
Larger than 32% of the open notices in IT services across Europe.
- open now in IT services
- 3,633
- median open notice
- €600,000
Who wins in this market
Many suppliersFinland · IT services
- different companies won awards here
- 310
- of the awards went to the three most frequent winners
- 10%
- buyers awarded contracts here
- 246
Based on 499 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.5
- of those lots received a single tender
- 10%
- of the awards went to companies based in another country
- 7%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
3
days left
€250,000
est. value
9
days left
€600,000
est. value
Awarded before
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