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TED - Tenders Electronic Daily (Publications Office of the EU) verified 3 days ago Contract notice

Finland - Call centre - Lappeenrannan Energia Oy: Customer service functions with IT systems and processes, procurement

Original Suomi - Puhelukeskus - Lappeenrannan Energia Oy: Asiakaspalveluun liittyvät toiminnot tietojärjestelmineen ja prosesseineen, hankinta.

Closed Finland Business services

Buyer Lappeenrannan Energia Oy

€4.0M estimated value · €4,000,000

Key facts

Closed
12:00 (UTC+3)
Procedure
Negotiated procedure
  1. Published
  2. Deadline open for 12 days
  3. Awarded pending
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Summary

Machine-generated summary

Lappeenrannan Energia Oy is procuring its complete customer service package, covering both end-customer service and technical customer service, including the associated tools, work and processes, for electricity distribution networks, district heating and water services. The project is named 'Bella'. Access to the confidential procurement documents, an obligation of confidentiality and the delivery procedure are described in chapter 11 of the document attached to the contract notice, as provided for under section 73(3) of the Finnish Procurement Act (1398/2016).

Description

Hankinnan kohteena on Lappeenrannan Energia Oy:n (Tilaaja) asiakaspalvelukokonaisuus, loppuasiakaspalvelu ja tekninen asiakaspalvelu, työkaluineen, töineen ja prosesseineen, sähkön verkon, kaukolämmön ja veden hyödykkeissä (Asiakaspalvelu - tools included; projektinimi 'Bella'). Luottamuksellisten hankinta-asiakirjojen saatavuus, salassapitositoumus ja toimitusmenettely on kuvattu hankintailmoituksen liitteenä olevan asiakirjan luvussa 11 (1398/2016 73 § 3 mom)

Terms of the procedure

How tenders are scored
Kokonaishinta: 70 points; Kokonaislaatu: 30 points
Small firms
The buyer does not mark this procedure as suitable for small and medium-sized firms.

As the official notice states them.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 days ago

Lappeenrannan Energia Oy

Finland

This is the only notice from this buyer in the register so far, so there is no record to show yet.

Market context

open now in Business services
4,346
median open notice
€226,155

Who wins in this market

Many suppliers

Finland · Business services

different companies won awards here
280
of the awards went to the three most frequent winners
13%
buyers awarded contracts here
227

Based on 388 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
6.6
of those lots received a single tender
8%
of the awards went to companies based in another country
3%
of the tenders came from another country
19%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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