Summary
Machine-generated summaryThe City of London Corporation, including the City of London Police, is reviewing its current IT Service Management toolset and seeks a modern ITSM solution supporting efficient, scalable and customer-focused service delivery. Requirements include hosting of all data and application services, including AI engines, within the UK; core process support for incident, request, problem, change, release, knowledge and major incident management; Enterprise Service Management extending workflows to HR, Facilities, Finance and Legal; AI-assisted functions such as ticket summarisation, automated routing, virtual agents and predictive analytics; self-service portals, service catalogue, mobile access and Microsoft Teams and Outlook integration; workflow automation with APIs and webhooks; and reporting, CMDB, service mapping, IT asset lifecycle management and governance dashboards.
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 months ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 1,111 awards for IT services in United Kingdom.
- Median award
- €174,307
- Middle half of past awards
- €81,382 to €584,632
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileThe Mayor and Commonalty and Citizens of the City of London
- notices in the register
- 118
- awards
- 89
- awarded in total
- €4.4M
Who wins its contracts
Many suppliers- different companies won its awards
- 84
- of the awards went to the three most frequent winners
- 7%
- of its calls state an estimated value
- 93%
Based on 89 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, IT services - United Kingdom
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| SOFTCAT PLC | 49 | €110.6M | Oct 2026 |
| Computacenter | 47 | €12.6M | Oct 2026 |
| COMPUTACENTER (UK) LIMITED | 45 | €9.6M | Oct 2026 |
| PHOENIX SOFTWARE LIMITED | 35 | €263.3M | Oct 2026 |
| Insight Direct (UK) Ltd | 23 | €5.4M | Sep 2026 |
Based on 1252 awards with a linked company profile over the last 2 years.
16 open tenders right now
Market context
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in IT services
- 3,278
- median open notice
- €500,000
Who wins in this market
Many suppliersUnited Kingdom · IT services
- different companies won awards here
- 689
- of the awards went to the three most frequent winners
- 11%
- buyers awarded contracts here
- 383
Based on 1,252 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Similar tenders
Open now
Awarded before
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BPSI Delivery Services €656,542
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Due Diligence Checks €30,216
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