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Aperlena

PME - IT Service Management

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Description

The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: • All data and application services, including AI engines must be hosted within the UK. • Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. • Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. • AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. • Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. • Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools. • Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

Source officielle

Source : Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Dernière vérification auprès de Find a Tender Service (UK Cabinet Office / Crown Commercial Service) il y a 1 mois

Documents sur Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (anglais)

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Contexte de marché

Appel ouvert moyen · Services informatiques
23 782 362 €
5 646 ouverts en Europe actuellement
Historique de l'acheteur sur Aperlena
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1 923 611 € de contrats attribués

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