Netherlands - Telephone Answering Services - Customer Contact Services

The RDW has launched an open European tender to contract a single provider of customer contact services for its Customer Contact Center (KCC) in Veendam, Netherlands. The procurement covers telephone answering and related customer interaction services. The selected bidder must demonstrate proven expertise and the ability to add value to RDW's operations. This is an open procedure, meaning any interested business across Europe can submit a bid. The buyer is the RDW, a Dutch public organization. Specific details regarding the deadline, exact contract duration, and financial value are not specified in the available tender information. Small businesses with relevant experience are encouraged to participate.

Description

6 open tenders right now

• Nederland - IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning - Europese openbare aanbesteding Digitale Wegenkaart Ontheffingen 10 Sep 2026 · 4 days left
• Nederland - Reparatie- en onderhoudsdiensten - Dakonderhoud en dakvalbeveiliging 22 Sep 2026 · 16 days left
• Nederland - Personeelsdiensten, met uitzondering van plaatsing en "outplacement" - Assessments RDW 9 Oct 2026 · 34 days left

Recent awards

• Nederland - Diensten voor de terbeschikkingstelling van personeel, met inbegrip van tijdelijk personeel - Inhuur ICT-professionals

  awarded to Cimsolutions B.V €120,000,000

• Nederland - IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning - Implementatie, levering en support van de EbMS Adapters (een container in de cloud en een appliance of MSI variant on premise) (heraanbesteding)

  awarded to Enable U B.V. €1

• Nederland - WAN-diensten - EA - Het leveren van een Network Fabric

  awarded to Equinix (Netherlands) B.V.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

1. 5 Aug 2026 Read before bidding
   • Title: "Nederland - Telefoonbeantwoordingsdiensten - Klantcontactdiensten" to "Nederland – Telefoonbeantwoordingsdiensten – Klantcontactdiensten"
   • Status: Now marked as Closed
   • Estimated value: Set to €33,000,000
   • Estimated value: Set to €33,000,000

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Market context

Avg. open tender · Business services

€10,026,744

6,527 open across Europe right now 229% above sector average

Buyer track record on Aperlena

29 notices tracked · 4 awarded

€120,000,001 in awarded contracts