Netherlands - Telephone answering services - Management and hosting of the National Outage Number

This Dutch tender covers the management and hosting of the national outage number for gas and electricity (0800-9009) and its paid counterpart (0900-9009111). The scope includes the central IVR environment, call routing, management portals, and links to the contact centres of the Regional Network Operators. The contractor will provide the full telephony service for NB NL, including answering calls, managing the IVR environment, routing calls to the correct Regional Network Operator or the CCI, and delivering the sectoral management platform. Full details are in the selection guidelines. No estimated value, deadline, or procedure details are stated in the notice.

Description

3 open tenders right now

• Gas distribution and related services - Green gas quality 23 Sep 2026 · 3 days left
• Staff supply services, including temporary staff - Procurement advice and tender expertise 30 Oct 2026 · 40 days left

This buyer has no award history in this sector yet. Usual winners, Business services - Netherlands

Based on 1271 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

1. 5 Aug 2026 Read before bidding
   • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Business services

€19,029,724

6,621 open across Europe right now

Buyer track record on Aperlena

5 notices tracked · 1 awarded