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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 hours ago Contract award

Nederland - Diensten voor klantenservice - Ondersteuning bij uitvoering Noodfonds Energie 2026-2027

Awarded Netherlands Business services

Buyer Stichting Tijdelijk Noodfonds Energie

€7.4M awarded value · €7,400,000

Key facts

Awarded
Procedure
Negotiated procedure
  1. Awarded
  2. Published
  3. Contract ends January 2028
View the official notice Watch this tender

This contract runs about 17 months, so it is back on the market around January 2028. Log in

Awarded to

Flanderijn B.V.

Awarded value
€7,400,000
Award date
Bid received
1 A single tender
Record with this buyer
1 first contract from this buyer in the register
Back on the market
Jan 2028 How we know

When this contract comes back

This contract runs about 17 months, so it is back on the market around January 2028.

Every contract expiring, on the radar

Description

Aankondiging van een gegunde opdracht - ondersteuning bij uitvoering Noodfonds Energie 2026-2027. Stichting TNE voert in mandaat en opdracht van de minister van Sociale Zaken en Werkgelegenheid (“SZW”) de publiekrechtelijke Tijdelijke regeling tegemoetkoming energiearmoede 2026-2027 uit. Het Noodfonds Energie is in 2022 opgericht op initiatief van energieleveranciers en maatschappelijke organisaties om huishoudens met een laag inkomen, die door de stijgende energieprijzen in financiële problemen dreigen te komen of zijn gekomen, te ondersteunen en is reeds in de jaren 2023-2025 actief geweest. Vanaf de winter 2026/2027 zal het Noodfonds Energie wederom worden ingezet, vanaf deze editie in mandaat van de minister. Het Noodfonds Energie gaat in twee fases open: vanaf 1 december 2026 zijn het klantcontactcentrum en de website met informatie beschikbaar. Vanaf 4 januari 2027 kunnen burgers een aanvraag indienen. De onderhavige opdracht aan Flanderijn betreft het klantcontactcentrum (KCC) voor het Noodfonds Energie en de uitvoering van de handmatige beoordeling voor complexe cases (casemanagement). Het KCC zal het gehele jaar geopend zijn. Naast het reguliere klantcontact en casemanagement omvat de opdracht de volgende aanvullende werkzaamheden: (a) de handmatige beoordeling van energierekeningen bij blokaansluitingen, huishoudens met propaangaslevering en met energiecontracten op naam van de verhuurder, (b) de verificatie van gegevens van aanvragende huishoudens en technische ondersteuning voor in aanmerking komende huishoudens en (c) de verwerking van schriftelijke aanvragen. Daarnaast omvat de opdracht de afhandeling van klachten en bezwaren met een lage complexiteit.

Terms of the procedure

How tenders are scored
-: 0 points

As the official notice states them.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 hours ago

What this buyer has paid before

Based on 3 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€7.4M
Median award
€7.4M
Middle half of past awards
€4.5M to €8.0M

The award sits inside the usual range.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Stichting Tijdelijk Noodfonds Energie

Netherlands

notices in the register
4
awards
4
awarded in total
€18.9M

Recent awards

Market context

open now in Business services
4,449
median open notice
€216,000

Who wins in this market

Many suppliers

Netherlands · Business services

different companies won awards here
1,238
of the awards went to the three most frequent winners
7%
buyers awarded contracts here
535

Based on 2,123 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.6
of those lots received a single tender
19%
of the awards went to companies based in another country
1%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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Awarded before

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