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Germany - Special telephone network services for business applications - Service contract for Mitel MX-ONE, Teams Voice and subsystems and control centre communication system Sinus MECC including software assurance

Original Deutschland - Spezielle Telefonnetzdienste für Geschäftsanwendungen - Servicevertrag für Mitel Mxone, Teams- Voice sowie Subsysteme & Leitstellenkommunikationssystem Sinus MECC inkl. Softwareassurance

Open Contract notice

Key facts

Where
Germany Düsseldorf
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
64214000 Dedicated-business telephone network services
Original language
German
Published
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
259916-2026
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Summary

Machine-generated summary

Stadtwerke Dusseldorf AG, a utility operator of critical infrastructure in Dusseldorf, Germany, is procuring a service contract for maintenance and support of its telephone communication systems: Mitel MX-ONE, Microsoft Teams telephony and the Sinus MECC control centre communication system, plus connected subsystems such as Mitel MiCC, OneBox, Rightfax, Asperi alarm server and Audiocodes SBCs. The infrastructure spans 19 sites with around 4500 users. Required services include 24/7 second and third level support, technical help desk, on-site support and training.

Description

Die Stadtwerke Düsseldorf AG (SWD) sind Betreiber von kritischen Infrastrukturen. Hierzu gehören die Sprachkommunikationssysteme der Hersteller Mitel, Sinus und Teams-Telefonie. An den Systemen sind Subsysteme wie Mitel MiCC, Mitel OneBox, Rightfax, Asperi Alarmserver und Audiocodes SBCs angeschaltet. Hierfür wird ein 24/7*2 Support benötigt. Die Telekommunikationsinfrastruktur der SWD besteht aus einem vernetzten Anlagenverbund mit All-IP-Anbindung (dem öffentlichen Fernmeldenetz) an insgesamt 19 Standorten. Das Telekommunikationssystem, Mitel MX-ONE besteht aus 6 Kommunikationsservern sowie 30 TK-Knoten (Media Gateways) (ca. 2500 User). Der größte Anteil der Telefonie erfolgt heute im Verwaltungsbereich per Teams-Telefonie. Die Anbindung an Teams erfolgt per SBCs in den Rechenzentren (ca. 2000 User). Gleichzeitig wird ein Leitstellenkommunkationssystem Sinus MECC betrieben, welches Bestandteil des Servicevertrages ist. Der Service und Support erfasst u.a: - Second- & Third-Level Supportleistungen (Bereitstellung von qualifizierten Personal, Störungsannahme, -diagnose und -beseitigung) im Rahmen der Servicezeit - Technikal Help Desk / telefonischer Rufbereitschaft - Vor-Ort-Support bei Fehlern, die nicht remote gelöst werden können - Schulungen Tiefergehende Informationen werden bei Bedarf gerne zur Verfügung gestellt, wenn die Qualifikationsvoraussetzungen erfüllt sind.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

11 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 68 €242.9M Sep 2026
GlasfaserPlus GmbH 54 €466.2M Sep 2026
Deutsche Post AG 21 €4.3M Aug 2026
Deutsche Post InHaus Services GmbH 14 €3.4M Sep 2026
Deutsche Post InHaus Services GmbH; Deutsche Post AG 9 €3.5M Aug 2026

Based on 318 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

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    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Postal & telecommunications services
€17,579,151
952 open across Europe right now
Buyer track record on Aperlena
13 notices tracked · 2 awarded

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