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Aperlena

TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 hours ago Contract notice

Germany - Software support - 10048442_Microsoft_Unified_Support_services

Original Deutschland - Software-Unterstützung - 10048442_Microsoft_Unified_Support_Leistungen

Open Germany Darmstadt IT services

Buyer Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Key facts

Published
Competition
Open race
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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The Aperlena Verdict

Open race

No supplier dominates: 14 different companies have won the last 17 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 17 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, a global provider of services for international cooperation on sustainable development, is procuring Microsoft Unified Enterprise Support services through its DIGITS division (Digital Transformation and IT Solutions). The support covers the Microsoft 365 and Microsoft Azure cloud services as well as hybrid and on-premises Microsoft components that form part of GIZ's central IT services, aiming to ensure availability, stability and continuous operational readiness of these systems. The scope comprises service block A, Foundational Services, and service block B, Enhanced Solutions with Enhanced Designated Engineering (EDE). The Unified Enterprise Support Services Description (USSD), German version from November 2025, defines service levels, severities, response times and conditions, and delivery must use the original Microsoft support and escalation structures.

Description

Die Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH ist ein weltweit tätiger Dienstleister der internationalen Zusammenarbeit für nachhaltige Entwicklung. Der Bereich DIGITS (Digitale Transformation und IT Solutions) unterstützt die Bereiche und Stabsstellen der GIZ dabei, ihre Abläufe und die zentralen organisationsübergreifenden Geschäftsprozesse durch moderne Informations- und Kommunikationstechnologien wirksam und wirtschaftlich zu gestalten. Die GIZ nutzt Microsoft-365- und Microsoft-Azure-Clouddienste sowie hybride und lokale Microsoft-Komponenten als Bestandteil ihrer zentralen IT-Services. Zur Unterstützung der Verfügbarkeit, Stabilität und kontinuierlichen Betriebsbereitschaft dieser Systeme sollen Leistungen des Microsoft Unified Enterprise Support beschafft werden. Gegenstand der Ausschreibung sind Leistungen des Microsoft Unified Enterprise Support. Der geschuldete Leistungsumfang gliedert sich in folgende Leistungsblöcke: Leistungsblock A - Foundational Services Leistungsblock B - Enhanced Solutions: Enhanced Designated Engineering (EDE) Maßgeblich ist die als Anhang 1 zur Leistungsbeschreibung beigefügte "Unified Enterprise Support Services Description (USSD)", deutsche Fassung (Stand: November 2025). Die USSD gilt ergänzend für die nähere Ausgestaltung der o.g. Leistungsblöcke, insbesondere hinsichtlich Service Levels, Schweregraden, Reaktionszeiten und Leistungsbedingungen. Die AN stellt sicher, dass die Leistungserbringung unter Nutzung der originären Microsoft-Support- und Eskalationsstrukturen erfolgt.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 hours ago

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

Median award
€361,052
Middle half of past awards
€221,350 to €542,529

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Germany

notices in the register
909
awards
371
awarded in total
€106.8M

Who wins its contracts

Many suppliers
different companies won its awards
227
of the awards went to the three most frequent winners
16%
of its calls state an estimated value
3%

Based on 350 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
6.6
of those lots received a single tender
9%
of the awards went to companies based in another country
28%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
GFA Consulting Group GmbH 3 €668,304 Oct 2025
Deloitte 2 Aug 2026
Join GmbH 1 €500,604 Jul 2025
Intelli DOO Beograd 1 €221,500 Sep 2026
Reframe Data AG 1 €220,900 Aug 2025

Based on 17 awards with a linked company profile over the last 5 years.

151 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
7,141
median open notice
€892,447

Who wins in this market

Many suppliers

Germany · IT services

different companies won awards here
1,657
of the awards went to the three most frequent winners
4%
buyers awarded contracts here
1,055

Based on 2,550 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
8.6
of those lots received a single tender
18%
of the awards went to companies based in another country
5%
of the tenders came from another country
3%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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