Germany - Customer service - DEW21; User Help Desk

Dortmunder Energie- und Wasserversorgung GmbH (DEW21), a regional utility and critical infrastructure operator in Dortmund, Germany, is procuring IT support services for its service desk. The contract covers consolidating a defined part of the service desk and transferring it to one central service provider. Services range from full end-to-end support (1st to 2nd level) to qualified ticket dispatching to internal or external teams, plus handling of standard service requests. The provider acts as a single point of contact with ticket ownership, high first contact resolution, and a stop-clock SLA rule. No estimated value, deadline, or procedure details are stated in the notice.

Description

8 open tenders right now

• Deutschland - Kundendienst - DEW21 / Point of Sales (PoS) Betrieb No deadline published
• Deutschland - Reparatur- und Wartungsdienste - DEW 21 - Wartung und Instandhaltung von Wärmeerzeugungsanlagen No deadline published
• Deutschland - Werbe- und Marketingdienstleistungen - Marketingleistung DEW21 No deadline published

This buyer has no award history in this sector yet. Usual winners, Business services - Germany

Based on 1574 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

1. 5 Aug 2026 Read before bidding
   • Title: "Deutschland - Kundendienst - DEW21; User Help Desk" to "Deutschland – Kundendienst – DEW21; User Help Desk"
   • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Business services

€10,534,082

6,331 open across Europe right now

Buyer track record on Aperlena

11 notices tracked · 3 awarded

€2 in awarded contracts