The Aperlena Verdict
Open raceNo supplier dominates: 5 different companies have won the last 5 comparable contracts from this buyer over 5 years. This is a genuinely open race.
Based on 5 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryA German public transport company is procuring call centre services through a tender split equally (50% each) between two experienced external providers. Services cover handling of telephone and written enquiries from passengers and sales partners such as kiosks and agencies, across six topic areas: timetable and fare information, lost property, subscription service, complaint management, forwarding and security reports, and the 'INTROS App' hotline. Main channels are the customer hotline plus web, app and email. Contract runs 01.11.2026 to 31.10.2030, extendable to 31.10.2034. Estimated volume is about 270,000 tickets per year, maximum 4,400,000 tickets. Further details in the tender documents.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Berliner Objektschutz und Service Eltan GmbH; KÖTTER SE & Co KG, Security; SICHERHEIT NORD GmbH & Co. KG | 1 | €89.8M | May 2026 |
| BLIC GmbH | 1 | n/a | Feb 2026 |
| GUD.berlin GmbH | 1 | n/a | Jan 2026 |
| KPMG AG Wirtschaftsprüfungsgesellschaft | 1 | n/a | Apr 2026 |
| regiocom Customer Care SE; Foundever B.V. & Co. KG | 1 | n/a | Aug 2026 |
Based on 5 awards with a linked company profile over the last 5 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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Market context
- Avg. open tender · Business services
- €24,539,272
- Buyer track record on Aperlena
- 271 notices tracked · 124 awarded
- €94,139,853 in awarded contracts
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