Summary
Machine-generated summaryThe buyer intends to procure and implement a scalable customer engagement platform supporting effective customer involvement, consultation, feedback collection and community management. The platform must handle large-scale engagement activities, deliver robust insight and reporting capabilities, and offer a flexible, user-friendly experience for both administrators and customers. The contract covers implementation and provision of the solution for an estimated customer base of up to 5000 customer users. The agreement runs for a period of 3 years. The procurement seeks a system able to grow with demand while remaining accessible to non-specialist users and providing analytics to inform engagement decisions.
Timing
- Published
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 20 hours ago
Market
Software & IT systems in United Kingdom
- median open notice
- €271,469
More figures
Market context
- open now in Software & IT systems
- 1,802
- median open notice
- €271,469
Who wins in this market
Many suppliersUnited Kingdom · Software & IT systems
- different companies won awards here
- 734
- of the awards went to the three most frequent winners
- 15%
- buyers awarded contracts here
- 507
Based on 1,616 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
The buyer in figures
Bromford flagship livewest limited
- notices in the register
- 11
- awards
- 3
- awarded in total
- €587,558
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
The buyer
Full buyer profileBromford flagship livewest limited
This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Softcat PLC | 112 | €75.6M | Nov 2026 |
| Phoenix software limited | 70 | €146.0M | Nov 2026 |
| Computacenter (UK) limited | 65 | €10.2M | Oct 2026 |
| Computacenter | 35 | €16.8M | Oct 2026 |
| Civica UK Limited | 34 | €10.5M | Oct 2026 |
Based on 1616 awards with a linked company profile over the last 2 years.
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