Summary
Machine-generated summaryErillisverkot, a Finnish network operator, is requesting requests to participate for the procurement of a customer portal system. The supplier will build the portal, and handle maintenance and further development after the renewal. The portal should improve customer experience and self-service, streamline ordering and complaint processes, provide a centralised view of the customer relationship, services and contracts, and enable integrations with backend systems. Initially the portal will cover Virve 2 devices and subscriptions. Final technology choices will be made with the selected supplier, with maintainability and longevity required. The contract period is estimated to start during 2026. Five candidates will be shortlisted for the tender stage.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
The buyer
Full buyer profileSuomen Erillisverkot Oy
- notices in the register
- 27
- awards
- 12
- awarded in total
- €4.9M
Who wins its contracts
Many suppliers- different companies won its awards
- 10
- of the awards went to the three most frequent winners
- 30%
Based on 10 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Recent awards
- Audit and inspection services - Suomen Erillisverkot Oy - Internal Audit Services 2025 (00691) - Internal audit services
- Suomi - Televiestintäpalvelut - Virve-radioverkon kunnossapito
- Suomi - Tilintarkastuspalvelut - Suomen Erillisverkot Oy - Tilintarkastuksen palvelut 2025 (00692) - Tilintarkastuksen palvelut
Market context
- open now in IT services
- 3,257
- median open notice
- €544,175
Who wins in this market
Many suppliersFinland · IT services
- different companies won awards here
- 315
- of the awards went to the three most frequent winners
- 9%
- buyers awarded contracts here
- 248
Based on 509 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.4
- of those lots received a single tender
- 10%
- of the awards went to companies based in another country
- 8%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
1
day left
€250,000
est. value
1
day left
€9,000,000
est. value
Awarded before
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