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TED - Tenders Electronic Daily (Publications Office of the EU) verified 17 hours ago Contract notice

Switzerland - Software and information systems - AO Nestor 2027

Original Suisse - Logiciels et systèmes d'information - AO Nestor 2027

Open Switzerland Espace Mittelland Software & IT systems

Buyer Service Achat pour les Marchés publics

17:00 closes 14 Oct (UTC+2)

Key facts

Closes
21:21 hours left
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 7 days
  4. Awarded pending

Bidding window

6 days from publication to deadline

Shorter than usual

Notices of this kind (Switzerland, open procedure, above the EU threshold) give a median of 41 days, half of them between 38 and 48 days, based on 7,540 notices of the last two years. Fewer days than three in four comparable notices. Check the documents early and ask questions before the clarification deadline.

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Summary

Machine-generated summary

Groupe E is launching a tender covering two lots to continue using and developing its ServiceNow platform, called 'Nestor', currently its central tool for internal and customer-facing processes. The first lot concerns the acquisition of the licences needed to use the ServiceNow solution. The second lot covers support services for the ServiceNow instances, currently provided by an external partner who handles application support, specific developments and technical integration in collaboration with internal governance teams. ServiceNow is used for business request management with a centralised portal and automated workflows, ITSM covering incidents, changes, tasks and problems, customer request management with SLA tracking, and a vehicle fleet management module. The tender aims to ensure service continuity, cost optimisation and coherent platform evolution.

Description

Groupe E utilise actuellement la plateforme ServiceNow comme outil central pour plusieurs processus internes et orientés clients. L’instance, nommée « Nestor », a été progressivement configurée pour répondre aux besoins opérationnels et organisationnels du Groupe. ServiceNow sert notamment à la gestion des demandes métiers, offrant un portail centralisé et des workflows automatisés pour faciliter le traitement et le suivi des requêtes internes. La plateforme constitue également un pilier essentiel de l’ITSM, couvrant la gestion des incidents, des changements, des tâches et des problèmes. Au-delà des processus internes, ServiceNow est utilisé pour la gestion des demandes clients, permettant une meilleure traçabilité, une amélioration de la qualité de service et un pilotage optimal des engagements (SLA). La solution intègre également un module dédié à la gestion du parc de véhicules, assurant le suivi opérationnel et administratif des ressources de mobilité du Groupe. L’instance ServiceNow est aujourd’hui maintenue et évoluée par un partenaire externe, qui assure le support applicatif, les développements spécifiques et l’intégration technique, en collaboration avec les équipes internes de gouvernance. Le contrat de licences ServiceNow et le contrat de services avec l’intégrateur arrivant à échéance, Groupe E lance cet appel d’offres afin d’assurer la continuité de ces services, d’optimiser les coûts et de garantir une évolution cohérente de la plateforme pour les années à venir. Le présent lot concerne l’acquisition des licences nécessaires à l’utilisation de la solution ServiceNow.; Le présent lot a pour objet la fourniture des prestations de support liées à nos instances ServiceNow

2 lots

Lot 1
Acquisition des licences ServiceNow
Lot 2
Support de nos instances
How tenders are scored
Quality
Tenders go to
simap.ch/fr/redirect?context=eyJwYWdlIjoicHJvamVjdCIsInJvbGU...

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Software & IT systems.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    1 day left.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €433,363 and €2.3M.

  6. Your call:

    Do we know this buyer?

    The buyer has 4 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid.
  • The notice is written in French.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 17 hours ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 113 awards for Software & IT systems in Switzerland.

Median award
€1.2M
Middle half of past awards
€433,363 to €2.3M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Service Achat pour les Marchés publics

Switzerland

notices in the register
4

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Switzerland

Company Wins Total awarded Last win
FR_Bechtle Suisse SA, succursale de Suisse Romande à Morges 8 €12.8M Oct 2026
FR_Swisscom (Schweiz) AG 6 €7.3M Jul 2026
DE_Sonio AG 4 €5.7M Nov 2025
FR_adesso Schweiz AG 3 €12.0M May 2026
DE_SECURIX AG 3 €3.4M Aug 2026

Based on 113 awards with a linked company profile over the last 2 years.

2 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Software & IT systems
1,824
median open notice
€339,924

Who wins in this market

Many suppliers

Switzerland · Software & IT systems

different companies won awards here
89
of the awards went to the three most frequent winners
16%
buyers awarded contracts here
64

Based on 113 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.2
of those lots received a single tender
15%
of the awards went to companies based in another country
10%
of the tenders came from another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Awarded before

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21:21 hours left

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