Summary
Machine-generated summaryVerkehrsbetriebe Zürich (VBZ) awarded a contract for a comprehensive training programme for the staff of its Customer Value Center, a customer service organisation operating at six locations in the city of Zürich. The roughly 100 employees handle about 1000 customer inquiries per day. The training covers spoken and written communication, handling customer reactions and resilience. The contract was won by DE_move Quality by Rieger for about EUR 262,959.37, converted from CHF at the ECB reference rate.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 5 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 17 awards for Education & training in Switzerland.
- This award
- €262,959
- Median award
- €703,201
- Middle half of past awards
- €262,959 to €1.5M
The award sits inside the usual range.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileVerkehrsbetriebe Zürich (VBZ)
- notices in the register
- 82
- awards
- 41
- awarded in total
- €412.5M
Who wins its contracts
Many suppliers- different companies won its awards
- 26
- of the awards went to the three most frequent winners
- 30%
- of its calls state an estimated value
- 0%
Based on 33 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.5
- of those lots received a single tender
- 11%
- of the awards went to companies based in another country
- 36%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Awards most often to
3 open tenders right now
Market context
- open now in Education & training
- 1,474
- median open notice
- €250,000
Similar tenders
Open now
Awarded before
Never miss a tender like this
No new notices in Education & training in Switzerland in the last 7 days. Get an email when new ones appear. Free.
Set up my alert