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TED - Tenders Electronic Daily (Publications Office of the EU) verified 11 hours ago Contract award

Norway - Computer-related professional services - Case and service desk system

Awarded Norway Agder og Sør-Østlandet IT services

Buyer Vestfold fylkeskommune

€1.5M awarded value · €1,477,173

Key facts

Awarded
Procedure
Negotiated procedure
  1. Awarded
  2. Published
  3. Contract ends July 2027
View the official notice Watch this tender

This contract runs about 24 months, so it is back on the market around July 2027. Log in

Awarded to

Pureservice AS

Awarded value
€1,477,173
Award date
Back on the market
Jul 2027 How we know

When this contract comes back

This contract runs about 24 months, so it is back on the market around July 2027.

Every contract expiring, on the radar

Description

Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive). • Incident process (events, errors, equipment orders, etc.) • Problem process • Change process • Fixture management • Handling student PCs The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: •Integration with M365 Microsoft Entra ID Microsoft Intune •Microsoft Teams •Microsoft Outllook The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 11 hours ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 306 awards for IT services in Norway.

This award
€1.5M
Median award
€678,984
Middle half of past awards
€296,783 to €1.4M

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Vestfold fylkeskommune

Norway

notices in the register
48
awards
15
awarded in total
€84.2M

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

3 open tenders right now

Market context

open now in IT services
7,110
median open notice
€885,740

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