Summary
Machine-generated summaryThe municipality of Arnhem is preparing a European tender for a new cloud-based Contact Centre solution (KCC/Frontoffice). In preparation, the municipality is holding an open, written market consultation via TenderNed. The solution will be used for the Customer Contact Centre of the municipality of Arnhem and for the Frontoffice of Cluster De Connectie. At a later stage, the municipalities of Rheden and Renkum may also join. The municipality aims to renew its Contact Centre facilities in the first half of 2027. Suppliers are invited to respond to the market consultation to help shape the future procurement.
Description
Official source
Source: TenderNed - Marktconsultaties (market consultations, Ministerie van Economische Zaken)
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Last verified against TenderNed - Marktconsultaties (market consultations, Ministerie van Economische Zaken) 3 days ago
The buyer
Full buyer profileGemeente Arnhem
- notices in the register
- 70
- awards
- 28
- awarded in total
- €33.7M
Who wins its contracts
Many suppliers- different companies won its awards
- 22
- of the awards went to the three most frequent winners
- 17%
- of its calls state an estimated value
- 20%
Based on 23 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Afas Software B.V. | 11 | €13.1M | Aug 2026 |
| Visma Roxit B.V. | 7 | €2.5M | Sep 2026 |
| PinkRoccade Local Government | 6 | €5.3M | Aug 2026 |
| Schoolyear B.V. | 6 | €2.0M | Jul 2026 |
| SoftwareONE Netherlands B.V. | 6 | €1.4M | Sep 2026 |
Based on 284 awards with a linked company profile over the last 2 years.
6 open tenders right now
Market context
- open now in Software & IT systems
- 3,164
- median open notice
- €545,827
Who wins in this market
Many suppliersNetherlands · Software & IT systems
- different companies won awards here
- 184
- of the awards went to the three most frequent winners
- 8%
- buyers awarded contracts here
- 183
Based on 284 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
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