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Germany - Telephone order services - Operation of the VRM on-demand transport hotline

Original Deutschland - Telefonauftragsdienste - Leistungen zum Betrieb der „VRM-Bedarfsverkehrs-Hotline"

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Key facts

Buyer
Verkehrsverbund Rhein-Mosel GmbH
Where
Germany Koblenz
Procedure
Competitive dialogue A procedure for complex projects where the solution itself is worked out with the candidates. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79510000 Telephone-answering services 79512000 Call centre
Original language
German
Published
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
860859-2025
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Summary

Machine-generated summary

The contracting authority in Germany is procuring a service to operate a single on-demand transport hotline for the VRM transport network area. The hotline must accept and process passenger orders for on-demand transport services in a uniform way, using all relevant communication channels, in particular telephone, email and forms. The service should reflect the current state of technology, including the use of artificial intelligence when taking and processing orders.

Description

Verbundweit einheitliche Einführung einer Bedarfsverkehrs-Hotline unter Nutzung aller jeweils relevanten technischen Kommunikationsmittel, insbesondere Telefon, E-Mail und Formular. Die Beauftragung hat zum Ziel, den Fahrgästen im VRM-Verbundgebiet einen einheitlichen Bestellprozess für Bedarfsverkehrsleistungen anbieten zu können. Die Hotline soll den jeweils aktuellen Stand der Technik abbilden. Dies betrifft insbesondere den Einsatz künstlicher Intelligenz in der Annahme und Verarbeitung von Bestellvorgängen.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Business services - Germany

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Based on 1653 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€24,329,829
5,834 open across Europe right now
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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