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Aperlena

TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

Deutschland - Software-Implementierung - Implementierung und Betrieb einer Omnikanal Contact Center-Plattform

Open Germany Hamburg IT services

Buyer DAK-Gesundheit

Key facts

Published
Competition
Open race
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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The Aperlena Verdict

Open race

No supplier dominates: 19 different companies have won the last 20 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 20 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Description

Implementierung und Betrieb einer Omnikanal Contact Center-Plattform Beschaffungsinhalt sind die Ablösung, die Neuinstallation, der Parallelbetrieb, die Migration, die Anbindung der heutigen ergänzenden Drittsysteme und der Betrieb einer Kommunikationsplattform in Form einer leistungsfähigen holistischen Omnikanal-Contact-Center-Lösung (CCaaS) inkl. Sprachdialogsystem und Workforcemanagement. Das Betriebsmodell ist Software as a Service (SaaS).

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 772 awards for IT services in Germany.

Median award
€498,616
Middle half of past awards
€249,898 to €1.2M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

DAK-Gesundheit

Germany

notices in the register
552
awards
205
awarded in total
€70.5M

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Based on 20 awards with a linked company profile over the last 5 years.

240 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
7,118
median open notice
€885,740

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