Summary
Machine-generated summaryA German buyer is seeking one or more external service providers, under a framework agreement, to support its customer service during major transformation projects. Strategic projects such as the introduction of b4us, CRM extension and possibly the introduction of a VoiceBot, an omnichannel platform and a new customer portal consume internal capacity, so incoming customer enquiries cannot be handled promptly and backlogs have built up. The provider should supply skilled staff for project work, including test execution, process definition and configuration input, and take over defined standard processes and backlog processing in front and back office, billing and market communication. The target is 5 full-time equivalents, a maximum of 30, with a gradual ramp-up from 01.03.26 to 01.05.26 at the latest.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 6 days ago
The buyer
Full buyer profileStadtwerke Lübeck Gruppe GmbH
- notices in the register
- 8
- awards
- 5
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Recent awards
Market context
- open now in Public administration services
- 296
- median open notice
- €709,561
Who wins in this market
Many suppliersGermany · Public administration services
- different companies won awards here
- 337
- of the awards went to the three most frequent winners
- 5%
- buyers awarded contracts here
- 203
Based on 395 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.0
- of those lots received a single tender
- 23%
- of the awards went to companies based in another country
- 10%
- of the tenders came from another country
- 6%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
22
days to request
€662,880
est. value
Awarded before
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