Summary
Machine-generated summaryThe contract covers provision, implementation, operation and maintenance of the complete technical infrastructure ('Tooling') for the EUDI Wallet Support Organisation. The contractor implements, configures and commissions the ticketing and CRM system, the knowledge base and FAQ portal, the in-app bot (or compatibility with the buyer's internal app bot solution), telephony and IVR infrastructure, integration with the EUDI Hub B2B portal, the IAM system, the central event log system and the redaction system. The contractor supports the closed beta phase (Q4 2026) and go-live (Q1 2027) with hypercare support, then hands over operational control after a structured knowledge transfer. Requirements include EU-compliant hosting (ISO 27001, no US CLOUD Act exposure), WCAG 2.1 compliant frontends, an external penetration test before go-live, full documentation and internal team training.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago
More from this buyer
Full buyer profile2 open tenders right now
This buyer has no award history in this sector yet. Usual winners, IT services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Telekom Deutschland GmbH | 35 | €64.5M | Aug 2026 |
| adesso SE | 16 | €856,168 | Aug 2026 |
| DYNACON GmbH | 14 | €9.0M | Jun 2026 |
| Bechtle GmbH | 13 | €1.1M | Aug 2026 |
| SoftwareONE Deutschland GmbH | 12 | €3.0M | Jul 2026 |
Based on 1585 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · IT services
- €26,592,497
- Buyer track record on Aperlena
- 6 notices tracked · 2 awarded
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