Summary
Machine-generated summaryThe buyer is procuring services to build, operate and continuously improve an integrated Voice of the Customer feedback and analytics system for the EUDI Wallet Support Organisation. The supplier will set up the VoC platform, configure all feedback instruments (post-interaction surveys, IVR-CSAT, NPS, CES, B2B partner reviews and an agent feedback loop), and establish an operational KPI dashboard and pattern alerting. The work supports the closed beta (Q4 2026) and go-live (Q1 2027) phases with hypercare support. It includes GDPR-compliant data collection with EU hosting and pseudonymisation, API integration with the ticketing and telephony infrastructure, WCAG 2.1 accessible feedback interfaces, documentation, training, and a structured handover of system control to the buyer's internal team.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago
More from this buyer
Full buyer profile2 open tenders right now
This buyer has no award history in this sector yet. Usual winners, IT services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Telekom Deutschland GmbH | 35 | €64.5M | Aug 2026 |
| adesso SE | 16 | €856,168 | Aug 2026 |
| DYNACON GmbH | 14 | €9.0M | Jun 2026 |
| Bechtle GmbH | 13 | €1.1M | Aug 2026 |
| SoftwareONE Deutschland GmbH | 12 | €3.0M | Jul 2026 |
Based on 1585 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · IT services
- €26,236,963
- Buyer track record on Aperlena
- 6 notices tracked · 2 awarded
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