Summary
Machine-generated summaryThe buyer is BKK firmus, a health insurance provider in Germany. The contract is for external inbound call center services to handle overflow calls that internal staff cannot take. The goal is to provide 24/7, high-quality, empathetic customer support to insured persons, employers, healthcare providers, and other callers. The service must achieve a first-level resolution rate of at least 75% until the end of 2026. From January 1, 2027, a 60% resolution rate requiring processing in the BKK firmus 21c system is required. Small businesses can bid.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
The buyer
Full buyer profileBKK firmus
Recent awards
Market context
- open now in Health & social work
- 1,594
- median open notice
- €773,899
Who wins in this market
Many suppliersGermany · Health & social work
- different companies won awards here
- 521
- of the awards went to the three most frequent winners
- 3%
- buyers awarded contracts here
- 388
Based on 668 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.6
- of those lots received a single tender
- 22%
- of the awards went to companies based in another country
- 1%
- of the tenders came from another country
- 2%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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Act now
- Status
-
Was:
Open - Now: Closed
- Submission deadline
-
Was:
July 7, 2026, 00:00 - Now: July 7, 2026, 00:00 1 day earlier
- Scope and criteria
- The description was expanded. Re-read it before you bid.
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