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Germany - Business development advisory services - ICT-supported communication services for citizen dialogue

Original Deutschland - Beratungsdienste im Bereich Wirtschaftsförderung - IuK-gestützte Kommunikationsdienstleistungen Bürgerdialog

Closed Contract notice

Key facts

Closed
Estimated value
€600,000
Buyer
Bundesministerium für Wirtschaft und Energie
Where
Germany Berlin
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79411100 Business development consultancy services 64214200 Telephone switchboard services 75131000 Government services
1 more code
79416000 Public relations services
Original language
German
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
577073-2026
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  1. Published
  2. Deadline open for 33 days
  3. Awarded pending

Summary

Machine-generated summary

The German Federal Ministry for Economic Affairs and Energy (BMWE) procures ICT-supported communication services for dialogue with citizens and other target groups on topics within its remit. The provider will handle all incoming calls to dedicated hotlines and forwarded calls from the unified public authority number 115 (second level), answering professionally in German, plus outgoing calls, written replies and guided website navigation support (Co-Browsing). The scope includes: AP 1 SME and start-up hotline, AP 2 unified authority number 115, AP 3 ad-hoc hotline (option).

Description

Der AN unterstützt den AG bei der Kommunikation mit Bürgern (Bürgerdialog) und anderen Zielgruppen zu Themen, die in die Zuständigkeit des BMWE fallen mit Hilfe von Hotlines und über die allgemeine Behördennummer 115. Der AN nimmt alle „Inboundgespräche“ (eingehende Anrufe) der Hotlines und die weitergeleiteten Anrufe der einheitlichen Behördennummer 115 (2nd Level) entgegen. Diese sind professionell (schnell, verständlich, höflich) und mit qualitativ hochwertiger Beratungstiefe (kompetent, inhaltlich richtig) in deutscher Sprache zu beantworten. Sofern notwendig, beantwortet der AN Bürgeranfragen durch das Führen von „Outboundgesprächen“ (abgehende Anrufe) oder schriftlich und bietet computergestützte, geführte Hilfestellung bei der Navigation auf der BMWE-Website mit Bezug zur Beratung (Co-Browsing). Der Leistungsgegenstand umfasst Grundleistungen, die sich an den bisherigen Erfahrungswerten und Leistungsanforderungen orientieren und im Folgenden beschrieben werden: AP 1: Hotline Mittelstand und Existenzgründung AP 2: Einheitliche Behördennummer 115 AP 3: Ad-hoc Hotline (Option)

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Market context

Avg. open tender · Business services
€24,319,074
5,814 open across Europe right now 98% below sector average
Buyer track record on Aperlena
77 notices tracked · 28 awarded
€134,411,771 in awarded contracts

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