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Customer Feedback System

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  1. Deadline
  2. Awarded decided in 22 days
  3. Published

When this contract comes back

estimated

This contract runs about 24 months, so it is back on the market around May 2028.

Every contract expiring, on the radar

Description

Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 1 month ago

Documents on Contracts Finder (UK Cabinet Office) (English)

View the official notice

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Market context

Avg. open tender · IT services
€23,632,682
5,678 open across Europe right now 99% below sector average
Buyer track record on Aperlena
55 notices tracked · 44 awarded
€444,295 in awarded contracts

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