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Contracts Finder (UK Cabinet Office) verified 3 months ago Contract award

Customer Feedback System

Awarded United Kingdom IT services

Buyer Kent County Council

€184,305 awarded value

Key facts

Awarded
decided 22 days after the deadline
Procedure
Restricted procedure Two steps: companies first ask to take part, and only those selected are invited to bid. Full entry
View the official notice Watch this tender

This contract runs about 24 months, so it is back on the market around May 2028. Log in

Awarded to

Civica uk limited

Awarded value
€184,305
Record with this buyer
2 contracts from this buyer in the register, €184,305 in total
Back on the market
May 2028 How we know

Description

Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.

Timing

  1. Deadline
  2. Awarded decided in 22 days
  3. Published
  4. Contract ends, estimated May 2028

When this contract comes back

estimated

This contract runs about 24 months, so it is back on the market around May 2028.

Every contract expiring, on the radar

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 3 months ago

Documents on Contracts Finder (UK Cabinet Office) (English)

Market

IT services in United Kingdom

median award in this market
€176,964
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,239 awards for IT services in United Kingdom.

This award
€184,305
Median award
€176,964
Middle half of past awards
€81,856 to €592,027

The award sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

open now in IT services
3,338
median open notice
€504,000

Who wins in this market

Many suppliers

United Kingdom · IT services

different companies won awards here
758
of the awards went to the three most frequent winners
11%
buyers awarded contracts here
412

Based on 1,393 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

Kent County Council

notices in the register
111
awards
92
awarded in total
€964,827

Who wins its contracts

Many suppliers
different companies won its awards
59
of the awards went to the three most frequent winners
21%
of its calls state an estimated value
92%

Based on 90 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Kent County Council

United Kingdom

Awards most often to

  1. G.Baker Roofing Limited 9 awards
  2. Skanska construction uk limited 6 awards
  3. Redec limited 4 awards

3 open tenders right now

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Awarded before

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