Summary
Machine-generated summaryThe buyer is seeking a supplier to provide and implement a Contact Centre Software solution, also known as Contact Centre as a Solution, together with ongoing support. The scope may also include Workforce Management capabilities. It is a contract of 5 or more years with an estimated value of approximately 2.5 million pounds. Interested suppliers should monitor the official tender documentation for further details on eligibility and how to bid.
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Report an error in this notice
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 months ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 1,086 awards for Software & IT systems in United Kingdom.
- Median award
- €155,316
- Middle half of past awards
- €69,246 to €403,240
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileThe Riverside Group Limited
- notices in the register
- 23
- awards
- 9
Who wins its contracts
- of its calls state an estimated value
- 10%
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| SOFTCAT PLC | 88 | €67.2M | Oct 2026 |
| COMPUTACENTER (UK) LIMITED | 56 | €9.4M | Oct 2026 |
| PHOENIX SOFTWARE LIMITED | 48 | €118.2M | Oct 2026 |
| Computacenter | 31 | €16.6M | Sep 2026 |
| Civica UK Limited | 31 | €9.7M | Oct 2026 |
Based on 1231 awards with a linked company profile over the last 2 years.
7 open tenders right now
Market context
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Software & IT systems
- 1,919
- median open notice
- €312,812
Who wins in this market
Many suppliersUnited Kingdom · Software & IT systems
- different companies won awards here
- 593
- of the awards went to the three most frequent winners
- 16%
- buyers awarded contracts here
- 428
Based on 1,231 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Similar tenders
Open now
4
days left
€468,039
est. value
6
days left
€1,453,725
est. value
Awarded before
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