Summary
Machine-generated summaryThe contracting authority is procuring external call centre services delivered by a provider with a dedicated capacity of at least 17 and up to 40 full-time equivalent operators. The provider must supply premises and all material, IT and staffing equipment needed to run the external call centre at its own cost. Services include receiving, handling and resolving customer telephone requests made to the contracting authority's customer line, routed through the authority's telephony IT system, by phone or subsequent written or electronic communication. Scope covers three processes: Service, Activ (outbound sales) and debt collection, as specified in the framework contract template.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 1,018 awards for Business services in Czechia.
- This notice
- €2.5M
- Median award
- €61,377
- Middle half of past awards
- €12,507 to €240,757
The estimate is larger than three in four past awards.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profilePražská plynárenská, a.s.
- notices in the register
- 16
- awards
- 5
- awarded in total
- €4.8M
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, Business services - Czechia
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| REMMARK, a.s. | 21 | €10.7M | Aug 2026 |
| EventEx s.r.o. | 19 | €833,494 | Sep 2026 |
| Trade FIDES, a.s. | 16 | €40.1M | Aug 2026 |
| TISK CENTRUM s.r.o. | 14 | €265,480 | Aug 2026 |
| Polypress s.r.o. | 12 | €2,396 | Sep 2026 |
Based on 1114 awards with a linked company profile over the last 2 years.
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Market context
Larger than 76% of the open notices in Business services across Europe.
- open now in Business services
- 7,317
- median open notice
- €354,296
Who wins in this market
Many suppliersCzechia · Business services
- different companies won awards here
- 518
- of the awards went to the three most frequent winners
- 5%
- buyers awarded contracts here
- 213
Based on 1,114 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.3
- of those lots received a single tender
- 28%
- of the awards went to companies based in another country
- 1%
- of the tenders came from another country
- 2%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
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