Summary
Machine-generated summaryThe buyer is seeking an external call centre service provider with at least 50 FTE agents to cover peaks in demand on its internal call centre. The supplier must provide and fund the premises, material, IT and staffing equipment needed to run the external call centre. Services consist of receiving, processing and handling telephone requests from existing and potential customers, which are routed through the buyer's IT system, including follow-up written or electronic communication with customers. Work covers the 'Service', 'Sale' and 'Debt collection' processes as specified in the framework contract template forming part of the tender documentation.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 1,018 awards for Business services in Czechia.
- This notice
- €2.5M
- Median award
- €61,377
- Middle half of past awards
- €12,507 to €240,757
The estimate is larger than three in four past awards.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profilePražská plynárenská, a.s.
- notices in the register
- 16
- awards
- 5
- awarded in total
- €4.8M
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, Business services - Czechia
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| REMMARK, a.s. | 21 | €10.7M | Aug 2026 |
| EventEx s.r.o. | 19 | €833,494 | Sep 2026 |
| Trade FIDES, a.s. | 16 | €40.1M | Aug 2026 |
| TISK CENTRUM s.r.o. | 14 | €265,480 | Aug 2026 |
| Polypress s.r.o. | 12 | €2,396 | Sep 2026 |
Based on 1114 awards with a linked company profile over the last 2 years.
9 open tenders right now
- Czech Republic - Computing support and consulting services - Provision of licences for Microsoft products 1 day left
- Czech Republic - Computing support and consultancy services - Provision of licences for Microsoft products 5 days left
- Software delivery - Provision of SAP S/4HANA licences 29 days left
Market context
Larger than 76% of the open notices in Business services across Europe.
- open now in Business services
- 7,391
- median open notice
- €349,732
Who wins in this market
Many suppliersCzechia · Business services
- different companies won awards here
- 518
- of the awards went to the three most frequent winners
- 5%
- buyers awarded contracts here
- 213
Based on 1,114 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.3
- of those lots received a single tender
- 28%
- of the awards went to companies based in another country
- 1%
- of the tenders came from another country
- 2%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
Open
€2,451,982
est. value
Open
€826,446
est. value
Open
€826,446
est. value
Awarded before
Never miss a tender like this
697 new notices in Business services in Czechia in the last 7 days. Get an email when new ones appear. Free.
Set up my alert