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Vergabemarktplatz NRW (open data satellites) verified 2 months ago Contract award

Callcenter Software MS Teams

Awarded Germany Software & IT systems

Buyer FernUniversität in Hagen

Key facts

Published
View the official notice Watch this tender

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Awarded to

CASERIS GmbH

Record with this buyer
1 first contract from this buyer in the register

Description

Die Fernuniversität in Hagen hat die Einführung einer in MS-Teams integrierten Callcenter-Lösung für die Kommunikation mit ihren Studierenden und Studieninteressierten erfolgreich ausgeschrieben.

Timing

  1. Published
  2. Awarded pending

Vergabemarktplatz NRW (open data satellites) does not publish the date of this award. See the official notice

After the award

If you bid and did not win: the standstill period, the usual time to challenge the award, and a letter asking the buyer for its reasons.

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Show the periods and the letter

This notice gives no award date, so no day is worked out here. Count from the day your award letter was sent. An award notice is often published after the contract has been signed, so these periods have usually passed by the time the notice appears.

Standstill period
Usually 10 calendar days from the day after the decision was sent (15 when it was not sent electronically).
The buyer usually may not sign the contract before it ends.
Time to challenge
No period of its own: the application usually has to arrive before the contract is signed, in practice within the standstill period
Review body
Vergabekammer
Rule
§ 134, § 160 GWB

The periods are the ones for contracts above the EU thresholds. Below them national rules differ, and some awards have no standstill at all.

Ask the buyer for its reasons

A debrief request in the buyer's language (Deutsch). Fill in the parts in square brackets and send it to the contact named in your award letter.

An: FernUniversität in Hagen

Betreff: Bitte um Mitteilung der Gründe der Zuschlagsentscheidung. Callcenter Software MS Teams ([Aktenzeichen])

Sehr geehrte Damen und Herren,

wir haben in dem oben genannten Verfahren ein Angebot abgegeben und wurden darüber informiert, dass der Zuschlag an einen anderen Bieter geht.

Damit wir die Entscheidung nachvollziehen können, bitten wir Sie um Mitteilung:

1. der Gründe, aus denen unser Angebot nicht berücksichtigt wurde;
2. des Namens des erfolgreichen Bieters sowie der Merkmale und Vorteile seines Angebots;
3. der Punkte, die unser Angebot und das erfolgreiche Angebot bei jedem Zuschlagskriterium erhalten haben, jeweils mit Begründung;
4. des Tages, an dem die Wartefrist endet, sofern eine gilt.

Wir stellen diesen Antrag nach den nationalen Vorschriften zur Umsetzung von Artikel 55 Absatz 2 der Richtlinie 2014/24/EU (Artikel 75 Absatz 2 der Richtlinie 2014/25/EU für Sektorenauftraggeber), nach denen der Auftraggeber binnen 15 Tagen nach Eingang eines schriftlichen Antrags antwortet.

Bitte bestätigen Sie uns den Eingang dieses Schreibens.

Mit freundlichen Grüßen

[Name und Funktion]
[Unternehmen]
[Anschrift]
[E-Mail und Telefon]
[Ort und Datum]

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Official source

Source: Vergabemarktplatz NRW (open data satellites)

Always verify details on the official notice.

Last verified against Vergabemarktplatz NRW (open data satellites) 2 months ago

Market

Software & IT systems in Germany

median award in this market
€415,765
tenders per lot in this market
3.1
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 633 awards for Software & IT systems in Germany.

Median award
€415,765
Middle half of past awards
€241,749 to €925,000

Vergabemarktplatz NRW (open data satellites) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

open now in Software & IT systems
1,785
median open notice
€271,748

Who wins in this market

Many suppliers

Germany · Software & IT systems

different companies won awards here
1,044
of the awards went to the three most frequent winners
11%
buyers awarded contracts here
846

Based on 1,975 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.1
of those lots received a single tender
32%
of the awards went to companies based in another country
5%
of the tenders came from another country
6%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

The buyer in figures

FernUniversität in Hagen

notices in the register
33
awards
19
awarded in total
€1.6M

Who wins its contracts

Many suppliers
different companies won its awards
18
of the awards went to the three most frequent winners
21%

Based on 19 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

FernUniversität in Hagen

Germany

Awards most often to

  1. enercity AG 2 awards
  2. Blue Technologies Ltd. & Co. KG 1 award €1.6M
  3. Deutsche Post InHaus Services GmbH; Deutsche Post AG 1 award

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