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Voice of the Customer - Survey Provider

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Summary

Machine-generated summary

Livv Housing Group, a registered social housing provider managing around 13,000 homes and serving roughly 20,000 customers, mainly in Knowsley, is preparing to replace its current Voice of the Customer survey solution, which supports transactional customer satisfaction surveys across its services. Before launching a formal procurement, the organisation is carrying out preliminary market engagement to learn about market developments, emerging technologies, service innovations and possible delivery models. No estimated value or deadline is stated in the notice. Suppliers of customer insight and survey solutions may respond to the market engagement.

Description

Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

1 open tender right now

This buyer has no award history in this sector yet. Usual winners, Business services - United Kingdom

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Hays Specialist Recruitment Ltd 19 €4.4M Aug 2026

Based on 1576 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€26,334,438
6,525 open across Europe right now
Buyer track record on Aperlena
4 notices tracked · 2 awarded

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