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Aperlena

Unified Customer Relationship Management System and Contact Centre Platform

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Summary

Machine-generated summary

Liverpool City Region Combined Authority is carrying out preliminary market engagement, and this is explicitly not a call for competition. The authority wants insight into market solutions for a unified customer relationship management system and contact centre platform. Suppliers may share information on technology platforms and interoperability, integration with existing systems, commercial models and pricing, implementation approaches and mobilisation timelines, and ongoing support and service levels. No deadline, contract value or award procedure is stated; interested providers can respond to the market engagement enquiry.

Description

** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 weeks ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

More from this buyer

Full buyer profile

3 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Radio, TV & communication equipment - United Kingdom

Company Wins Total awarded Last win
British Telecommunications Public Limited Company 5 €6.0M Jul 2026
SOFTCAT PLC 3 €67.8M Jun 2026
Telent Technology Services Limited 3 €4.9M Aug 2026
SWARCO UK & Ireland Ltd; telent Technology Services Limited 2 €21.3M May 2025
8x8 UK Limited 2 €2.2M Aug 2026

Based on 69 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Radio, TV & communication equipment
€10,107,838
1,655 open across Europe right now
Buyer track record on Aperlena
21 notices tracked · 16 awarded

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