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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 hours ago Contract notice

Sweden - Software and information systems - Customer survey system

Original Sverige - Programvara och informationssystem - System för kundundersökning

Open Sweden Västsverige Software & IT systems

Buyer HALMSTADS KOMMUN

28 days left

Key facts

Closes
Estimated value
€266,607
converted from SEK
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 29 days
  4. Awarded pending

Bidding window

29 days from publication to deadline

Usual length

Notices of this kind (Sweden, open procedure, above the EU threshold) give a median of 31 days, half of them between 28 and 35 days, based on 13,221 notices of the last two years.

This buyer usually gives 32 days (median of its last 75 calls for tender).

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Summary

Machine-generated summary

A Swedish municipality is procuring a digital service for the continuous follow-up of residents' experiences after contact with the municipality's contact centre or other contracting activities. Contact channels covered are telephone, email, chat and visits. The service must collect and present results, support the municipality's work on service and treatment of citizens, and enable NKI benchmarking through general satisfaction measurement. It must give staff, managers and coaches insight into perceived service at individual and group level, provide data for coaching and development, offer automatic reflections and improvement suggestions to staff, and support collection, analysis, coaching and reporting in one web-based interface.

Description

Upphandlingen omfattar en digital tjänst för kontinuerlig uppföljning av invånares upplevelse efter kontakt med kommunens kontaktcenter eller av kommunen andra avropande verksamheter. Kontaktvägarna till kommunen är: telefon,e-post,chatt samtbesök. Tjänsten ska samla in och presentera resultat och fungera som ett praktiskt stöd för att utveckla kommunens arbete med service och bemötande. Vi jämför oss med andra kontaktcenter därav är det viktigt att kunna följa NKI i form av generell nöjdhet. Tjänsten ska ge medarbetare, chefer och coacher insyn i hur service och bemötande upplevs och skapa underlag för coachning och utveckling på såväl individ- som gruppnivå. Coacher ska med stöd i underlag från tjänsten kunna planera, genomföra och följa upp medarbetarnas och verksamhetens arbete med service och bemötande. Tjänsten bör även erbjuda reflektioner och förbättringsförslag direkt till medarbetaren baserad på insamlade data per automatik. Kommunen efterfrågar en webbaserad tjänst som stödjer hela kedjan från insamling av kundens upplevelse, medarbetarens agerande, till analys, coachning och rapporter inom ett och samma gränssnitt.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €266,607.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Software & IT systems.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    28 days left, 20 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €273,626 and €1.4M.

  6. Your call:

    Do we know this buyer?

    The buyer has 166 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Swedish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 hours ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 171 awards for Software & IT systems in Sweden.

This notice
€266,607
Median award
€545,827
Middle half of past awards
€273,626 to €1.4M

The estimate is smaller than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

HALMSTADS KOMMUN

Sweden

notices in the register
166
awards
82
awarded in total
€41.3M

Who wins its contracts

Many suppliers
different companies won its awards
60
of the awards went to the three most frequent winners
9%
of its calls state an estimated value
100%

Based on 64 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.0
of those lots received a single tender
24%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Sweden

Company Wins Total awarded Last win
Atea Sverige AB 10 €5.6M Jun 2026
CGI Sverige AB 9 €29.7M May 2026
Tietoevry AB 6 €14.2M Jul 2026
Sokigo AB 6 €12.9M Jul 2026
Visma Publitech AB 5 €8.6M Jun 2026

Based on 202 awards with a linked company profile over the last 2 years.

12 open tenders right now

Market context

Larger than 38% of the open notices in Software & IT systems across Europe.

open now in Software & IT systems
3,175
median open notice
€550,000

Who wins in this market

Many suppliers

Sweden · Software & IT systems

different companies won awards here
133
of the awards went to the three most frequent winners
12%
buyers awarded contracts here
134

Based on 202 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.0
of those lots received a single tender
36%
of the awards went to companies based in another country
10%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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