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TED - Tenders Electronic Daily (Publications Office of the EU) verified 3 weeks ago Contract award

Sverige - Programvara och informationssystem - ITSM-plattform

Awarded Sweden Norra Mellansverige Software & IT systems

Buyer Karlstads kommun

€1.6M awarded value · €1,565,613

Key facts

Awarded
Estimated value
€1.3M
€1,273,596 · converted from SEK
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry
Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
View the official notice Watch this tender

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Awarded to

Matrix42 Sweden AB

Awarded value
€1,565,613 23% over the estimate of €1,273,596
Bids received
2
Record with this buyer
1 first contract from this buyer in the register

Description

Kommunen avser upphandlar en komplett ITSM-plattform som SaaS-tjänst för att stödja och effektivisera hanteringen av IT-relaterade tjänster och supportfunktioner. Lösningen ska omfatta centrala ITSM-processer såsom incidenthantering, ärendehantering, kunskapshantering, självbetjäningsportal, automatisering samt stöd för kontaktcenterverksamhet, inklusive integration med telefoni och ärendefördelning. Plattformen behöver vara standardiserad med hög konfigurerbarhet, där kommunen självständigt kan anpassa funktioner utan stora behov av konsultstöd. Lösningen ska levereras som en molnbaserad tjänst med lagring av personuppgifter inom EU/EES och vara fullt förenlig med GDPR samt offentlighets- och sekretesslagen (OSL). Se i övrigt upphandlingsdokumenten för Fas 1, för mer information.

Timing

  1. Awarded
  2. Published

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Estimated value
    not stated
    Now: €1,273,596
    Award date
    Was: March 16, 2026
    Now: March 16, 2026
    Award value
    Was: €1,560,078
    Now: €1,565,613
    Estimated value
    not stated
    Now: €14,000,000

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Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 weeks ago

Market

Software & IT systems in Sweden

median award in this market
€544,238
tenders per lot in this buyer's awards
4.6
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 175 awards for Software & IT systems in Sweden.

This award
€1.6M
Estimated value
€1.3M
Median award
€544,238
Middle half of past awards
€273,626 to €1.3M

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

open now in Software & IT systems
1,904
median open notice
€317,263

Who wins in this market

Many suppliers

Sweden · Software & IT systems

different companies won awards here
135
of the awards went to the three most frequent winners
12%
buyers awarded contracts here
136

Based on 207 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.0
of those lots received a single tender
37%
of the awards went to companies based in another country
10%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

The buyer in figures

Karlstads kommun

notices in the register
117
awards
51
awarded in total
€30.5M

Who wins its contracts

Many suppliers
different companies won its awards
43
of the awards went to the three most frequent winners
11%
of its calls state an estimated value
97%

Based on 45 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.6
of those lots received a single tender
26%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Karlstads kommun

Sweden

Awards most often to

  1. Värmlands Motor AB 2 awards €448,579
  2. Atea Sverige AB 2 awards
  3. Consto AB 1 award €20.3M

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