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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Contract notice

Finland - IT services: consulting, software development, Internet and support - Procurement of a complete solution for customer service and guiding customer work

Original Suomi - Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki - Kokonaisratkaisun hankinta asiakaspalveluun ja asiakastyön ohjaamiseen

Closed Finland IT services

Buyer Keva

Key facts

Published
Procedure
Negotiated procedure
  1. Published
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Summary

Machine-generated summary

Keva, a Finnish public sector buyer, is requesting applications to participate in a negotiated procedure for the procurement of a complete solution for customer service and guiding customer work. The procurement consists of three parts: the complete solution and support for its use, including the right to extend it during the contract period; supplementary expert services such as further development and training, ordered separately; and a delivery and implementation project including training. The buyer is not committed to any purchase volumes. Up to four candidates meeting the requirements will be selected for negotiations; if four or fewer qualify, all qualifying candidates proceed.

Description

Keva (myöhemmin myös Tilaaja) pyytää osallistumishakemuksia kokonaisratkaisun hankintaan asiakaspalvelun ja asiakastyön ohjaamiseen. Hankinnan kohteena on kokonaisratkaisu asiakaspalveluun ja asiakastyön ohjaamiseen. Hankinnan kohde koostuu seuraavista osakokonaisuuksista: • Kokonaisratkaisu ja sen käytön tuki sisältäen oikeuden kokonaisratkaisun laajentamiseen sopimuskaudella. • Kokonaisratkaisuun liittyvät täydentävät asiantuntijapalvelut, kattaen erikseen tilattavan asiantuntijatyön kokonaisratkaisuun liittyviin tehtäviin kuten jatkokehittäminen, koulutusten järjestäminen jne. • Kokonaisratkaisun toimitus- ja käyttöönottoprojekti, kattaen kokonaisratkaisun toimituksen sekä kokonaisratkaisun ja sen jatkuvien palveluiden käyttöönoton edellyttämät tehtävät, kuten koulutukset. Hankinnan kohde on kuvattu tarkemmin osallistumishakemuspyynnön liitteessä 1, "Hankinnan kohteen kuvaus". Tilaaja ei sitoudu mihinkään hankintamääriin. Hankinta toteutetaan käyttäen neuvottelumenettelyä. Hankintamenettelyn ensimmäisessä vaiheessa ehdokkaita pyydetään jättämään osallistumishakemukset neuvottelumenettelyyn. Neuvotteluun valitaan enintään neljä (4) ehdokasta, ellei soveltuvia ehdokkaita ole vähemmän. Mikäli asetetut vaatimukset täyttäviä osallistumishakemuksia saadaan 4 tai vähemmän, valitaan kaikki vaatimukset täyttävät hakemukset jättäneet ehdokkaat tarjoajiksi. Mikäli vaatimukset täyttäviä osallistumishakemuksia saadaan enemmän kuin 4, valitaan tarjoajiksi ne neljä (4) vaatimukset täyttävän osallistumishakemuksen jättänyttä ehdokasta, jotka saavat korkeimmat yhteenlasketut kokonaispisteet liitteessä 2, "Osallistumishakemusten vertailu" kuvatulla tavalla.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

Keva

Finland

notices in the register
36
awards
17
awarded in total
€12.1M

Who wins its contracts

Many suppliers
different companies won its awards
12
of the awards went to the three most frequent winners
25%
of its calls state an estimated value
25%

Based on 12 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
5.2
of those lots received a single tender
8%
of the awards went to companies based in another country
10%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

1 open tender right now

Market context

open now in IT services
3,257
median open notice
€544,175

Who wins in this market

Many suppliers

Finland · IT services

different companies won awards here
315
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
248

Based on 509 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.4
of those lots received a single tender
10%
of the awards went to companies based in another country
8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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