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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Finland - IT services: consulting, software development, internet and support - Maintenance services for voice and customer service platforms and related additional services, products and licences

Original Suomi - Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki - 236/02.08.03/2026 / Puhealustojen ylläpitopalvelu ja alustaan liittyvät lisäpalvelut, tuotteet ja lisenssit

Closed Finland IT services

Buyer Istekki Oy

Key facts

Closed
14:00 (UTC+3)
Procedure
Open procedure
  1. Published
  2. Deadline open for 18 days
  3. Awarded pending
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Summary

Machine-generated summary

Istekki Oy, a contracting entity in Finland, is procuring maintenance services for its voice and customer service platforms, together with related additional services, products and licences. The solutions consist mainly of products from the Mitel group, including several telephone exchange and contact centre systems and other fixed exchange services. The goal is a cost-effective supplier to maintain, expand and develop the existing systems. One supplier will be selected and only Istekki will use the resulting contract. Estimated quantities in the documents are indicative and there is no obligation to purchase minimum volumes.

Description

Hankinnan kohteena on puhe- ja asiakaspalvelualustojen ylläpitopalvelu ja alustaan liittyvät lisäpalvelut, tuotteet ja lisenssit tämän tarjouspyynnön sekä sen liitteissä esitettyjen ehtojen mukaisesti. Puhe- ja asiakaspalveluratkaisut koostuvat pääasiassa Mitel konsernin tarjoamista tuotteista, sisältäen useita puhelinvaihde- ja contact center-järjestelmiä sekä muita kiinteisiin vaihdepalveluihin liittyviä ratkaisuja. Hankinnan kohdetta on kuvattu tarkemmin liitteissä. Tilaajalla on oikeus ostaa hankinnan kohdetta myös osaksi omaa palvelutuotantoaan, jolla palvelua tuotetaan Tilaajan asiakkaille. Hankinnan tavoite on löytää Istekki Oy:lle (jäljempänä myös "tilaaja" ja "hankintayksikkö") kustannustehokas toimittaja olemassa olevien puhe- ja asiakaspalvelujärjestelmien ylläpitämiseksi, laajentamiseksi ja kehittämiseksi. Tilaaja valitsee yhden (1) toimittajan, jonka kanssa se tekee sopimuksen. Hankintasopimusta tulee käyttämään ainoastaan Istekki ja syntyvän sopimuksen osapuolina ovat ainoastaan Istekki ja valittu Toimittaja. Hankinta-asiakirjoissa esitetyt hankintamäärät ovat arvioita, eikä sopimus muodosta tilaajalle määräostovelvoitetta.

Terms of the procedure

How tenders are scored
Kustannukset: 100 points
Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.

As the official notice states them.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

Istekki Oy

Finland

notices in the register
140
awards
57
awarded in total
€151.2M

Who wins its contracts

Many suppliers
different companies won its awards
37
of the awards went to the three most frequent winners
13%
of its calls state an estimated value
42%

Based on 39 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
5.3
of those lots received a single tender
14%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. Atostek Oy 2 awards €6.2M
  2. Gofore Oyj 2 awards €76,384
  3. Tietokeskus Finland Oy; Dustin Finland Oy 1 award €80.0M

1 open tender right now

Market context

open now in IT services
3,203
median open notice
€567,493

Who wins in this market

Many suppliers

Finland · IT services

different companies won awards here
312
of the awards went to the three most frequent winners
10%
buyers awarded contracts here
246

Based on 505 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
4.5
of those lots received a single tender
10%
of the awards went to companies based in another country
8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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