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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Prior information notice

Finland - Software and information systems - Request for information: Client, service and care guidance process as a SaaS service

Original Suomi - Ohjelmatuotteet ja tietojärjestelmät - TIETOPYYNTÖ Asiakas-, palvelu- ja hoidonohjausprosessi SaaS-palveluna

Upcoming Finland Software & IT systems

Buyer Istekki Oy

Key facts

Published
  1. Published

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Summary

Machine-generated summary

Istekki Oy (Finland) has issued a request for information regarding a future procurement of a client, service and care guidance process delivered as a SaaS service. This is a market survey, not a call for competition, prior notice or invitation to tender. Responding is voluntary and not a prerequisite for participating in a possible later tender. Responses must be sent by email to hankinnat@istekki.fi by 15 May 2026 at 12:00. Based on replies, 3-5 companies will be invited to a market dialogue via Teams in Finnish, recorded and treated confidentially.

Description

Pyydämme teiltä vastausta tietopyyntöön koskien hankintaa Asiakas-, palvelu- ja hoidonohjausprosessi SaaS-palveluna. Tällä tietopyynnöllä kartoitamme markkinoilla olevaa tarjontaa ja keräämme hankinnan kohdetta koskevaa tietoa tulevaa kilpailutusta varten. Kyseessä on tietopyyntö - ei ennakkoilmoitus, hankintailmoitus tai tarjouspyyntö. Tietopyyntöön vastaaminen on vapaaehtoista, eikä vastaaminen ole edellytys mahdolliseen tarjouskilpailuun osallistumiselle. Arvostamme kaikkia saamiamme vastauksia. HANKINNAN KUVAUS Hankinnan kohteena on Asiakas-, palvelu- ja hoidonohjausprosessi SaaS-palveluna. Hankinnan kohteen kuvaus on tietopyynnön liitteessä Hankinnan kohde ja kysymykset. Tarjoamme järjestelmäratkaisuja sosiaali- ja terveydenhuollon toimialan asiakkaillemme. TIETOPYYNTÖÖN VASTAAMINEN Tietopyyntöön tulee vastata 15.5.2026 klo 12:00 mennessä. Vastaus toimitetaan sähköpostitse osoitteeseen hankinnat@istekki.fi otsikolla "Tietopyyntö Asiakas-, palvelu- ja hoidonohjausprosessi”. Sähköpostin mukana tulee toimittaa erillisenä liitteenä vastaukset kysymyksiin, jotka on tietopyynnön liitteessä Hankinnan kohde ja kysymykset. Halutessanne voitte liittää mukaan myös suomenkielisiä esitteitä tai muuta materiaalia, joka tukee vastauksenne sisältöä. Saatujen vastausten perusteella Istekki Oy valitsee 3-5 yritystä esittelemään palveluitaan ja tuotteitaan markkinavuoropuhelussa. Valitun yrityksen ja Istekin välinen, noin tunnin mittainen Teams-tapaaminen toteutetaan suomen kielellä ja tapaaminen tallennetaan. Tietopyyntövaiheessa toimitetut tiedot käsitellään luottamuksellisesti. Ilmoittakaa vastauksessanne, mitkä seuraavista ajankohdista sopivat teille parhaiten: pe 29.5. klo 12-13 ja 13-14 ma 1.6. klo 13-14 ja 14-15 ti 2.6. klo 12-13 ja 13-14 Mahdollisesti pyydämme tietopyyntöön vastanneita myöhemmin kommentoimaan tarjouspyynnön luonnosasiakirjoja. Tarjouspalvelu luo automaattisesti määräajat kysymysten jätölle ja tietopyyntöön vastaamiselle. Kyseisten määräaikojen sijaan noudatetaan tietopyyntöasiakirjan määräaikoja.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

Istekki Oy

Finland

notices in the register
140
awards
57
awarded in total
€151.2M

Who wins its contracts

Many suppliers
different companies won its awards
37
of the awards went to the three most frequent winners
13%
of its calls state an estimated value
42%

Based on 39 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
5.3
of those lots received a single tender
14%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
CGI Suomi Oy 1 €12.0M Jul 2025
Applixure 1 €3.8M Dec 2025
Qreform Oy 1 €3.0M Mar 2026
Awanic Oy 1 €1.5M Dec 2025
Koivu Solutions Oy 1 €1.5M Apr 2026

Based on 16 awards with a linked company profile over the last 5 years.

2 open tenders right now

Market context

open now in Software & IT systems
1,856
median open notice
€325,756

Who wins in this market

Many suppliers

Finland · Software & IT systems

different companies won awards here
152
of the awards went to the three most frequent winners
8%
buyers awarded contracts here
101

Based on 193 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.3
of those lots received a single tender
20%
of the awards went to companies based in another country
13%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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