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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

Finland - Software products and information systems - Appointment booking and video meeting system as off-the-shelf software, City of Mikkeli

Original Suomi - Ohjelmatuotteet ja tietojärjestelmät - Ajanvaraus- ja videoneuvottelujärjestelmä valmisohjelmistona, Mikkelin kaupunki

Open Finland Software & IT systems

Buyer Sansia Oy; Mikkelin kaupunki

7 days left

Key facts

Closes
12:00 (UTC+3)
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 34 days
  4. Awarded pending

Bidding window

34 days from publication to deadline

Usual length

Notices of this kind (Finland, open procedure, above the EU threshold) give a median of 31 days, half of them between 27 and 35 days, based on 7,556 notices of the last two years.

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Summary

Machine-generated summary

The City of Mikkeli is procuring an appointment booking and video conferencing system for its customer services. The system, delivered as software as a service, must enable the city's employment services to manage appointment bookings and hold customer meetings as video calls through a single solution. It must be an easy-to-use, ready-made product that can be configured without fully custom development and that meets data protection and other legal requirements, with rapid implementation planned. It will first serve the employment services, with the option to later extend use to other units. The contract includes interfaces, software, licences, and maintenance and support services. The contract is expected to start in November 2026 and remains in force until further notice.

Description

Hankinnan kohteena on ajanvaraus- ja videoneuvottelujärjestelmä (myöhemmin myös ”Järjestelmä”) Mikkelin kaupungin asiakaspalveluiden käyttöön. Hankittavan Järjestelmän tulee mahdollistaa Mikkelin kaupungin työllisyyspalveluiden asiakaspalvelun ajanvarauksien hallinnan ja asiakastapaamiset videoneuvotteluna yhden järjestelmän kautta. Tavoitteena on hankkia SaaS valmisratkaisuna helppokäyttöinen, tietosuoja- ja muun lainsäädännön vaatimukset täyttävä kokonaisratkaisu, joka voidaan ottaa käyttöön nopeassa aikataulussa. Hankinnassa tavoitellaan kattavaa ajanvaraus- ja videoneuvottelujärjestelmää valmisratkaisuna, joka tarjoaa valmiit toiminnot ajanvarausten hallintaan ja videoneuvotteluiden toteuttamiseen. Valmisratkaisulla tarkoitetaan valmista päätuotetta, jota voidaan konfiguroida Tilaajan käyttöön ilman, että hankinnan kohteena on kokonaan räätälöidyn järjestelmän kehittäminen. Ensivaiheessa Järjestelmä tulee Mikkelin kaupungin työllisyyspalveluiden käyttöön. Myöhemmin Mikkelin kaupungilla tulee olla mahdollisuus laajentaa Järjestelmän käyttöä muihin yksiköihin. Hankinnalla haetaan yhtä (1) kokonaisvastuullista toimittajaa toimittamaan Järjestelmä SaaS palveluna. Kokonaispalvelun tulee sisältää tarvittavat käyttöliittymät, ohjelmat, varusohjelmistot, lisenssit ja ylläpito- tukipalvelut tarjouspyynnön ja sen liitteiden mukaisesti. Sopimuskauden on arvioitu alkavan marraskuussa 2026 ja sopimus on toistaiseksi voimassa oleva.

Terms of the procedure

How tenders are scored
Price; Quality
Small firms
The buyer does not mark this procedure as suitable for small and medium-sized firms.
Tenders go to
tarjouspalvelu.fi/sansia?id=628184&tpk=f954753c-0427-45b0-ab...

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Software & IT systems.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    7 days left, 5 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €265,806 and €1.4M.

  6. Your call:

    Do we know this buyer?

    The register holds nothing on this. The official documents will.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Finnish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 194 awards for Software & IT systems in Finland.

Median award
€524,968
Middle half of past awards
€265,806 to €1.4M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Sansia Oy; Mikkelin kaupunki

Finland

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Finland

Company Wins Total awarded Last win
CGI Suomi Oy 6 €17.2M May 2026
Moonsoft Oy 5 €7.3M Jun 2026
Innofactor Software Oy 4 €13.0M Sep 2025
twoday Oy 4 €2.9M Feb 2026
Ilona IT Oy 3 €53.8M Jan 2026

Based on 193 awards with a linked company profile over the last 2 years.

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Software & IT systems
1,856
median open notice
€325,756

Who wins in this market

Many suppliers

Finland · Software & IT systems

different companies won awards here
152
of the awards went to the three most frequent winners
8%
buyers awarded contracts here
101

Based on 193 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.3
of those lots received a single tender
20%
of the awards went to companies based in another country
13%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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7 days left

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